Video AI Bugs and Issues
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
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[KNOWN ISSUE] 7.1.3 Can't login on Intel/AMD Mac
Behavior: enter email > click continue > trial icon in top right flashes and not… |
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2 | 204 | November 1, 2025 |
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[KNOWN ISSUE] 7.1.1 Models are hanging or failing to load properly
So, a new update is out (hurray!), and I foolishly clicked “remove old models” b… |
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22 | 918 | October 26, 2025 |
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Topaz 7.1.0 MacOS crashes at launching on intel-based Mac
Hi Everyone, I updated the app, but now I can’t launch it. There is no way to g… |
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17 | 189 | October 30, 2025 |
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[RESOLVED IN 7.1.1] Video AI 7.1.0 Error during Preview and Export in trial mode
Hi, since i updated to v.7.1 it’s impossible to render any video on my machine. … |
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45 | 1157 | September 27, 2025 |
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[KNOWN ISSUE] Update to Video AI 7.0.1, 7.0.2, 7.1.0, 7.1.1, 7.1.3 crash on download [MAC]
Every time I try to download version 7.0.1 the program crashes - I have rebooted… |
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45 | 1962 | November 8, 2025 |
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[KNOWN ISSUE] Model for stabilization not downloading using model manager in 6.2.0
[If you are posting a new bug, please include the following] The bug / behavio… |
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68 | 2444 | November 20, 2025 |
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[KNOWN ISSUE] HDR is not yet supported on Mac with in-app preview
Hello, I’ve got a new Mac Studio (M4max 64GB memory, 4TB SSD, MacOS 15.4) and H… |
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6 | 199 | June 29, 2025 |
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[KNOWN ISSUE] After Effects plugin missing
There is currently a bug causing the plugin to install into the After Effects 20… |
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2 | 147 | April 4, 2025 |
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[KNOWN ISSUE] "Resolution error" when upscaling to 8k
Hello, I try to do 8K video, but i have this error : Resolution error… I have … |
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8 | 567 | April 10, 2025 |
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[KNOWN ISSUE] Exports failing after update
[If you are posting a new bug, please include the following] The bug / behavio… |
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14 | 635 | May 28, 2025 |
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How to report a bug for Video AI
If you encounter a new bug with Video AI, please create a new topic detailing th… |
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2 | 4521 | May 11, 2023 |
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Ednlessly making me do the same update.. over and over and over and over again and again. Close, open, do the update
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2 | 31 | January 27, 2026 |
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Topaz Video AI is Crashing My MacBook Pro
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3 | 23 | January 27, 2026 |
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Starlight Mini Not Downloading
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3 | 57 | January 21, 2026 |
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Starlight mini downloading and installing issues
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3 | 179 | January 21, 2026 |
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Starlight cloud precise two, limited to 18 seconds? On ASTRA
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4 | 96 | January 20, 2026 |
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Several Errors today
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1 | 42 | January 19, 2026 |
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Transparent png sequence issue
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1 | 22 | January 15, 2026 |
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Starlight mini issue
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4 | 73 | January 12, 2026 |
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Reddish eye issue after applying second enhancement
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4 | 46 | January 9, 2026 |
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DNxHR codecs error
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1 | 39 | January 8, 2026 |
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Cropping does not work on videos with rotation metadata
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1 | 16 | January 8, 2026 |
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Topaz Video AI keeps randomly closing during renders
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1 | 39 | January 8, 2026 |
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Can't export Aion AI Model with Sensitivity to 100
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3 | 30 | January 7, 2026 |
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Black box in encoded video
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21 | 1644 | January 2, 2026 |
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I topazed one video and it has topaz watermark in it
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3 | 30 | December 31, 2025 |
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Thinks it needs 2 updates
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2 | 40 | December 29, 2025 |
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Theia Cloud fails every time, while other cloud models work
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2 | 32 | December 22, 2025 |
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Cannot export video [generic "An error occurred" message appears"
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1 | 59 | January 14, 2026 |
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Multiple recoverable crashes followed by an export error
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4 | 265 | December 16, 2025 |
