[KNOWN ISSUE] "Resolution error" when upscaling to 8k

sylvain.deffaix-3301 · March 3, 2025, 3:20pm

Hello,

I try to do 8K video, but i have this error : Resolution error…
I have a mac studio M1 max with 32go Ram.

I can do 4K, but every time i try to do more, it doesnt’ work… Any idea ?

kyle.topazlabs · March 3, 2025, 4:11pm

You need to swap the Codec to H265 or ProRes to handle above a 4k resolution export. H264 in the app can not handle anything above 4k.

sylvain.deffaix-3301 · March 3, 2025, 4:12pm

That’s a very answer ! Let’s try !

daniel.hope · December 12, 2023, 2:14pm

Anyone know how to fix?

mopictures · January 5, 2025, 7:34am

[If you are posting a new bug, please include the following]

The bug / behavior you have encountered - It keeps giving me errors and doesnt render
Your system profile
logsForSupport.zip (107.7 KB)
Your log files (Help > Logging > Get Logs for Support)
Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

kyle.topazlabs · January 6, 2025, 4:33pm

When trying to upscale past 4k resolution, you will need to swap the default codec to one that can handle that resolution.

H264 in the Video AI app can not handle above 4k resolution. Try using H265 instead and that should resolve the issue you are seeing.

system · April 4, 2025, 10:25pm

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.

adam.twardoch · April 10, 2025, 1:36pm

Upscaling to >4K with H264 codec should FAIL GRACEFULLY. It currently gives “Resolution error”, and community advice is “You need to swap the Codec to H265 or ProRes to handle above 4k resolution export”. This is insane. The app “knows” that limit, so instead of throwing an ERROR, it should AUTOMATICALLY switch to H265 and/or a MOV container, and just issue a WARNING.