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rendering queue stopped and reported error. Job was render mp4 at 480p
logsForSupport.zip (9.3 MB)
Mac miniVideoAI.spx (9.4 MB)
This is a permissions issue:
Error opening output /Volumes/Media/Video VideoAI processed/VTS_01_1_724526145.mp4: No such file or directory
Please make sure that the export path you are writing out to is readable and writable by Topaz Video AI and that the path exists.
Try adding Video AI to the list of apps with ‘Full Disk Access’ in the macOS System Settings and restarting the app after:
If this does not work, please proceed to a clean install which should reset the app’s permissions.
If you have any custom presets saved, you will want to copy them over to a different folder (e.g. desktop) as they will get deleted when you uninstall.
Applications > Topaz Video AI > right click and Show package contents > Contents > Resources > Presets
Output got stopped, made two tries. TVAI asked me to send a log.
And I wanted to do this as a test for a colleague to show him the superiority of TVAI 
This is on a MacBook Pro M1 Pro under Sonoma 14.7.2 with 32 GB RAM.
logsForSupport.zip (139.4 KB)
Looks like you are getting a file permission issue with the export location.
Make sure that the export path you are writing out to is readable and writable by Topaz Video AI and that the path exists.
Try adding Video AI to the list of apps with ‘Full Disk Access’ in the macOS System Settings and restarting the app after: If this does not work, please proceed to a clean install which should reset the app’s permissions.
Thanks for getting back to me. I was thinking in that direction. Of course I had given TVAI disk access. What I did now is switching that off, restarting the OS, and then allowing full disk access again.
Now it works!
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Can’t export file.
"There was an error accessing the location “'. Please allow Full Disk Access in System Settings.”
Full disk access is already allowed!
Is there something I am missing?
Try clearing the Plist files and restarting the system to reset the permissions.
How To Delete Your Plist Files
If that does not work then do a full uninstall and reinstall with clearing the Plists as well.
If you can send the logs to the support team, we can take a look at what is going on.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply and send to help@topazlabs.com
Hi, I can no longer use your product since an update, each time I click on export I have an error message regardless of my settings, here is the log. Thanks
logsForSupport.zip (377.0 KB)
my setup is a macbook m2 pro ultra and I never had any problem before
This appears to be a permissions issue, make sure that the export path you are writing out to is readable and writable by Topaz Video AI and that the path exists.
Try adding Video AI to the list of apps with ‘Full Disk Access’ in the macOS System Settings and restarting the app after: If this does not work, please proceed to a clean install which should reset the app’s permissions.
Thanks, delete the plist files was the solution!
