[As far as I remember, when I bought
Topaz video, I had one year without free
update. But It was understood that I couild
continue to use it, after one year. on my computer
without cloud. Now I see that I cannot
use it anymore, and that I have to subscribe
membership to continue.
Hi.
You can continue to use Topaz Video AI you have probably inadvertently downloaded and installed the wrong version.
Simply Login to your account and from here you will find the version you own and a Link to Download your version
If you need further help here’s the link to contact Topaz Support directly
Hope this helps
Hi
Thank you for your answer
When I open topaz Video, I get this screen
And I cannot continue using the video software I bought. It is the version I bought last year. I see that only now because I have been traveling for 3 month and I do use it only in my main PC at home.
If I must download and install another version please give me the links to it
best regards
The top right hand corner Click on Login with Different Account then, Log in with with your current email and Password if that doesn’t work there’s another problem causing this issue so, you need to contact Topaz Support directly with the link I provided as they are the only ones who can correct this issue for you.
From your screenshot, you downloaded the new Topaz Video Studio app.
You will need to go to your Legacy apps page page to download your owned installer for the Video AI app.
If you still have trouble, feel free to follow up with us in your email thread.
