I just paid to upgrade to 3.1.2 (Mac) in order to fix Photo AI’s problem with opening Nikon Z8 NEF files, in which the color was WAY off.
The problem persists.
The original NEF file, followed by the file as opened by Photo AI:
The color is still WAY off.
What’s the deal here??
Penny, I am using the latest version of C1 (16.4.4). If you use PAI v3.1.2 in C1 use image - edit with but then do not use “Process with Topaz Photo AI” because this will return a tiff file. Instead use “Topaz Photo AI”. This will return a .dng to C1. See screenshots. Cheers Peter
It appears that it is mostly contrast , not color, that is off. You are likely using Adjust Lighting and it is set wrong. Go to Edit > Preferences >Adjust lighting and change the RAW setting. Also you can change the amount of adjust in the Adjust lighting function.
Nope.
The image I uploaded is with the “Show Original” button pressed.
And I set ALL settings to “Reset to Default Settings.”
And changing the “Adjust lighting” settings makes only a small difference in the image.
In this screenshot, you can see that the Show Original is pressed.
Then support is your best option, and they will probably want your original to test unless it is a known problem. Good luck.
Hi Peter,
I’m still only seeing re-export from tpai to c1 as a tiff, even using this procedure - C1 creates a dng and tpai imports it, but the export to Capture One dialog only gives me the tiff option still.
David
I would love to email Topaz Support but I’ve dug around all over their site(s) and I can’t find a way to do that.
Can you point out a link for me?
Thanks.
Mike M’s answer is right.
Once the Support folks get your tech spt request they will email you and you can email them back. They are responsive (and very pleasant to deal with).
Hi Peter, Thanks for this tip. It works for me in 2.4.2.
Sorry Peter, does not work. When I choose “ edit with” and use TAI (not processing) than I only can “send” a .tiff or .jpg to TAI……Both ways I get a .tiff file back in Capture one. So uninstalling TAI3, back to 2.4.2
N.B. Mac Studio M1 Max
Y.S. Rien
Hi David, in my post I did not mention that I am still using Windows 10. I did another test today with my laptop which is running Windows 11. Results are fine when I use TPAI as described. One thing to consider is if you use either “adjust lighting” or “balance color” or both the result will be tiff and not .dng
No idea if Topaz will change this in future versions.
Thanks
Thank you for the reply. This is an old email that was already responded to. There was no explanation as to why the Help options on the web site did not work bu they did provide the "help@topazlabs.com address.
You can report a bug here: Latest Topaz Photo AI/Bugs and Issues topics - Topaz Community (topazlabs.com)
Click the + at the bottom right to add a new topic if you don’t see one matching your issue. I did a quick look and didn’t see one.
Hi Peter,
I just did an uninstall/reinstall of 3.1.2 and still can only export to Capture One as a tiff (windows 11, tpai 3.1.2, c1 16.4.4, using edit with (not open with) photo ai (not process with photo ai)). I’ll keep playing around but I’m not keen on doing a full reinstall of C1 just to make a plugin work.
“Edit with” does force c1 to make a .dng and load it into the current (“Recent Imports”) workspace, TPAI denoises this .dng, but (without doing anything other than denoise, and even not doing denoise), export to capture one only uses tifs (and this tiff doesn’t get reloaded into the Recent Imports workspace, either).:
David, I am just a user like you. I would contact Topaz support. Good luck
I’m in conversation with Topaz support right now.
Thanks for your help!
I know how you feel. I get reverting back to previous releases.
Actually, I went back to V 0.8 from years ago. To me, it still has the best upscaling with natural and low resolutions. I don’t care for the new versions 
…am I just blind, or does Photo AI not have the “Recovery Regeneration” feature that Gigapixel recently introduced?
