No technical support?

Does Topaz no longer provide email support? I have searched the web site and can find no place to submit a request. There is one instruction on the web site to click on “ASK” at the top of the page for support but there is NO “Ask” displayed. There is no Chat bubble anymore. I will not purchase any more Topaz products ( I have several) if they do not at least provide email support.

@desalk53-107112

Hmm. Bottom of this page, click “Support” fill out the form and send. Pretty simple. If you’re logged/signed in, you’ll see “Chat” also.

write to support@topazlabs.com

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You can reach out to us at the following link:

Topaz Labs | Support Page

There is a chat beacon that should appear on the bottom right corner of the browser window.

Or you can send us an email at help@topazlabs.com.

Attempt to get email support. Procedure as follows.

  1. Topaz website>Log in > select “Help Center” > results with page titled Topaz Photo Ai with three articles.

  2. On this page enter “email support” in search bar > results in display titled “Search result of for email support.” See screen shot #1. Note there is NO “ASK” on the “beacon” (page ?) on this display to submit a support request. Also no Chat option.

  3. Selecting the “Topaz Lab Support” title from the “Search result” display result in another display stating to select a non-existent “ASK” for support. See screen shot #2. Again no Chat option.

  4. Selecting “Topaz Photo Ai” under Catagories on the preceding display results returning to page with the three articles (#1 above).

Attempt to get email support. Procedure as follows.

  1. Topaz website>Log in > select “Help Center” > results with page titled Topaz Photo Ai with three articles.

  2. On this page enter “email support” in search bar > results in display titled “Search result of for email support.” See screen shot #1. Note there is NO “ASK” on the “beacon” (page ?) on this display to submit a support request. Also no Chat option.

  3. Selecting the “Topaz Lab Support” title from the “Search result” display result in another display stating to select a non-existent “ASK” for support. See screen shot #2. Again no Chat option.

  4. Selecting “Topaz Photo Ai” under Categories on the preceding display results returning to page with the three articles (#1 above).

Support@topazlabs.com and Help@topazlabs.com result in display of the Topaz Lab Docs . There is no place to submit a support request on this page or any links on it.

those are email addresses to send an email to …