Hi,
The title is pretty self explanatory: it is impossible to test or try anything, an error keeps appearing, not a single image previewed.
On a M3 max MacBook Pro with 128 Go RAM.
Some help would be great!
logsForSupport.zip (175.6 KB)
Thanks.
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This is a known issue with 7.1.0. I recommend rolling back to 7.0.2 while our team works to resolve this:
This is a known issue with 7.1.0. I recommend rolling back to 7.0.2 while our team works to resolve this:
Thank you for your reply. I have seen enough of Topaz to wanna subscribe to it. But I won’t be able to use the last version? Or is the problem only in the trial version, please?
Regards.
I downgraded my official license to 7.0.2 and getting the same error with it, as with 7.1.0. No preview, no render works with any of the models on my M3 Macbook AIr.
It is quite a bit problematic.
The issue is only in trial and should be resolved in the next patch!
Can you share your app’s logs? To gather logs, please open Video AI and select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Sure. I attached the list 4 logs from yesterday.
Thanks for the support.
Ferenc
2025-08-12-09-13-5-Main.tzlog (965 KB)
2025-08-12-08-58-40-Main.tzlog (141 KB)
2025-08-12-09-01-21-Main.tzlog (143 KB)
2025-08-12-09-07-16-Main.tzlog (196 KB)
Hi guys,
After searching for a program that enhances my VHS videos via AI, I discovered Topaz Video AI and am currently testing it. Unfortunately I quickly encountered a problem. I selected a video and wanted to test the preview after a few settings. Unfortunately, the preview does not work. Only a “Failed” appears.
My Hardware
CPU: AMD Ryzen 5 5600X 6-Core Processor
RAM: 32 GB; 2/4 Slots; Speed: 3600MHz
SSD: Intel 1TB
GPU: NVIDIA GeForce RTX 4070
OS: Windows 11 Pro
Nvidia Driver: Nvidia Studio Driver Version: 577.00 (Newest Version)
Program Settings
Global Settings
Steps:
Start a free trial and login with my GMAIL Account (Works✅)
Choose a Video (In this case I choose a video with 4:55Min) (Works✅)
Then I choose “Start editing” instead of use a preset
I can see my Video and the play button works fluently (Works✅)
Now I activate Enhacement and enable the Parameters - Manual and click on Estimate (Works✅)
Now the Problem: I click on Preview 1s. At the beginning it looks like it is processing but after a few seconds an error occurs (Failed❌)
Here the logs:
2025-07-27-19-11-1-Main.tzlog (166.5 KB)
2025-07-26-22-18-10-Main.tzlog
I use the App Version 7.1.0
I have tried to solve the problem myself. i have googled, looked on youtube and on this website on older topics but nothing could help me. i hope you can help me, you are my last hope. Thank you very much.
Hi, check in the NVidia Panel if “FXAA” is set to OFF, some had in the past preview problems when FXAA was enabled and I’m not sure if it’s finally solved.
just previev gives a fault, export worked?
I have same driver version. There is just one difference mine to your nvidia app, it says my DSR is off
Also try different output codec, choose for a test FFV1, and try different source.
I have switched off DSR - Factors but unfortunately I still have the problem
Exporting does not work either
I have tested all ouput codec, did not help either
Also tested all video type - progressive, also nothing, same problem
I noticed that even the playback did not work anymore.
I have observed: If all options are off, such as enhancement, frame interpolation sdr to hdr and so on, playback works again and so does exporting.
As soon as I activate any setting, neither rendering, playback nor exporting works 
Without activate settings like Enhancement (Works✅)
With activate settings (Failed❌)
Currently wanting to try out Topaz Video but I always get stuck on this error, could anyone help me?
logsForSupport.zip (185.8 KB)
German? Installiere doch mal die Beta, der Vorteil ist diese parallel zur LIVE gleichzeitig installiert werden kann. Ich schlage vor nimmt nicht die neuste Beta da diese zu ähnlich zu der Live ist die du hast probiere die 7.04b hier
Abend Mayday,
auch Deutscher? Wie schön 
Ich konnte nicht früher schreiben weil ich in der Woche lange arbeite. Jedenfalls die Beta Version funktioniert 
Es funktioniert sowohl das rendering als auch das exportieren. Vielen herzlichen dank du hast mir einen Lächeln gezaubert 
Das Problem scheint anscheinend an der Version 71.0 zu liegen, ich hoffe das man den Fehler findet und schnell behebt.
English version
Evening Mayday,
German too? How nice I couldn’t write earlier because I work long hours during the week. Anyway, the beta version works It works both rendering and exporting. Thank you very much for making me smile
The problem seems to be with version 71.0, I hope they find the bug and fix it quickly.
Version 7.0.0.4 b (Works✅)
Rendering with activate Settings (Works✅)
Export with activates settings (Works✅)
You are experiencing an issue that the team is looking into that is being seen in version 7.1.
Rollback to version 7.0.2 and use that instead while the team works on this.
The error you are seeing is due to a bug in the latest release of v7.1.
Recommendation is to roll back to version 7.0.2 while the team works on this issue.
I’m from Switzerland 
greetings to Germany!
Unable to generate any videos today, despite having no problem 48 hours ago. Simple, basic upscale 720 to 4k and framerate adjust. Have run this exact enhance several times over the last few days with no problems. Tried and failed on multiple different sources.
Version 6.2.2
Proteus (720 to 4k)
Recover Detail 25
Frame Interpolation (24 to 29.97)
H264 Output (source and output in same destination)
Logs are included here:
logsForSupport.zip (1.8 MB)
Windows 10 Home
Intel i7-10750H
32 GB DDR5 RAM
42 GB Virtual Mem
NVIDIA GeForce RTX 2070
