Something of note as a result of the topaz photo ai to topaz photo transition is that the new application doesn’t support CLI, so you can’t automate or background process images. Support directs you to purchase an enterprise license. So basically if you’re a photo AI CLI user, you will no longer get updates unless you buy an enterprise license, despite having an active license. A little bit of a confusing change considering the app currently seems to be more or less the same as the old one.
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If I already have the apps installed (stand alone) do I need to reinstall the Studio versions? If not, what is the upgrade for?
Click on someone’s name and you go to their profile page where you can see ‘badges’ for products that they own and when they were ‘granted’ the badges (i.e. when they purchased the product). Bit creepy to be creeping I think.
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I’m on the same boat as you. Literaly got a PC a few weeks ago. I was thinking of renewing this year, but came across this randomly so here I am confused.
Yes. The old (non-Studio) apps had ‘AI’ appended to their names, e.g. Photo AI. The new ones are simply called Photo, etc. The old apps will no longer be updated with new features.
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It’s crazy the amount of inaccurate nonsense being spouted here by well-meaning but ultimately uninformed non-employees, and what’s even crazier is that Topaz is allowing this to continue without trying to clear up the confused mess that they’ve created.
DO NOT listen to other users who tell you to auto-renew or purchase additional apps just to get Studio. Your individual app subscriptions will be combined into one Studio subscription. If you have Gigapixel AI or Photo AI, consider carefully if you will need Studio in one year, because unless Topaz changes things, you will not be able to revert to the grandfathered price for an individual app.
Better to make an informed decision now, than to flood Topaz Support next year again with unnecessary issues.
And here’s what’s the whole Studio Founder’s thing is about:
What’s new in the Studio versions of my desktop apps?
Each of our desktop applications has received major updates and new AI models and capabilities as a part of this Studio release:
- Topaz Video now includes a new Starlight model (Starlight Sharp), a new Nyx model (Nyx XL), Instant Frame Previews, new presets, and so much more. Read more about the latest app update here in the release post.
- Topaz Gigapixel now includes free and unlimited cloud rendering. Seriously. Oh, and multiple new incredible upscaling models including the hyper fast diffusion-hybrid model Standard Max, and our new most powerful upscaling model ever - the Wonder model. Read more about the latest update here.
- Topaz Photo also gets free and unlimited cloud rendering (!!!), as well as the amazing Wonder model and Standard Max model - but also more! Also in this release, a standalone Healing Brush, layer flattening, Lightroom Cloud plugin support, allowing upscale anywhere in the stack, and so much more. One of our biggest Photo releases ever - and you can read more about it here.
Check your upgrade status here.
Your Founder Status Benefits
If you’re receiving this email, this means you’ve been granted Founder status for at least one application. This means that you will be able to access some new AI models which are otherwise available only to Pro license holders.
You’ve also been granted an exclusive Founder price, which gives you access to the new Studio products at a price much lower than our list price as long as you maintain your subscription.
Here’s the benefits of your Founder status for each app:
- Topaz Video: As a Founder, you have access to the new Starlight series of models including the new Starlight Sharp as well as the existing Starlight models, EXR + DPX support which is otherwise a Pro feature.
- Topaz Photo & Gigapixel: As a Founder, you have access to local rendering for the new Wonder model which is otherwise only available to Pro subscribers. This is our most powerful AI upscaling model to date, and you’re going to love the results.
You will retain these Founder benefits listed above at no extra cost as long as you maintain your updated Topaz Labs subscription. Please note that if your subscription lapses, you will permanently lose access to Founder benefits as well as preferred pricing.
Of course, you’ll still retain access to the legacy perpetually licensed versions of our apps. These apps will still be maintained but won’t receive any major updates or new AI models. We do have plans for multiple exciting updates to the new Studio versions of the desktop applications as well as the Studio bundle.
Full Studio Access
You should have received full Studio bundle access based on your account settings.
Check your account here to confirm which applications you now have access to.If you only owned one app, you’ll have access to Founder status and benefits for that one corresponding Studio application. However, if you owned 2+ Topaz Labs legacy apps with active licenses when you received this email, you’ll be receiving the entire Studio collection at no extra charge.
Full Studio bundle access includes Founder status for all 3 applications, as well as access to all 3 desktop apps regardless of how many you owned before, Bloom, the Express web apps, the iOS app, and cloud credits to use inside of Astra! And there’s more coming to the Studio bundle, too. Awesome!
Payments
All these new benefits come at no extra charge to your account. Your existing subscription price remains the same as before. Simply continue to renew your subscription to retain access to the Studio apps and to these amazing benefits as a Topaz Founder.
Updates to the Web Applications
Bloom, Astra, and the Express web apps are all now included in Topaz Studio as well as the Cloud Collection. These collections also include a generous allocation of monthly video cloud credits for use in Astra and our other web-based video applications such as Video Upscale.
If you only want access to the Web applications and not the desktop applications, you can always purchase our Cloud Collection. New web applications will be included in both the Cloud Collection and the Studio bundle collection.
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Hi David.
Louisa, purchased Gigapixel Seventeen Minutes before Louisa’s original post so, if Louisa, had as you say Gigapixel on Auto-Renewal then, that would be one hell of coincidence and that’s was why I was asking if Louisa was aware they had purchased Gigapixel or was it a mistake because, Louisa mentioned purchasing Topaz Photo AI but, didn’t seem to know Gigapixel was purchased also and I was just making sure Louisa, knew this.
Just seemed strange that you would purchase something then post this statement below.
I wish to discontinue all relationships with Topaz Labs and get my money refunded. How do I do that?
It’s crazy the amount of inaccurate nonsense being spouted here by well-meaning but ultimately uninformed non-employees
Together we, as a community help one another to expand our knowledge together.
I help fellow community members several times a day 7 days a week and 365 days a year. I have been commended by Topaz Support on several occasions for being very helpful to others and have had the information I provided also being collaborated by Topaz Support for its accuracy and have on numerous occasions directed steered if you like fellow members in the right direction to obtain the information that they need.
For example; either pointing them, in the right direction with numerous Links from the Documentation Pages or indeed contacting Topaz Support for further assistance.
On top of all that, I’ve read all the Release Notes, I know the Applications I use virtually Inside and Out and have practically read every post and reply on this forum can you say the same.
But, wait there’s more, if you look at my profile you’ll see I have Forty Solutions awarded to me and their just the one’s which have been spotted by Topaz Support and awarded and here’s the real kicker.
If you had read any of my Posts or Replies you would know that in the morjoraty of cases I’m seldom replying directly to the the original post I am in fact addressing the wider community meaning I’m expanding my information to cover other members who might be having not necessary the same issue but, similar issues that my information may help with and if only one person gets help with the information I have provided then, that’s all the gratitude we need.
If there’s one thing I leaned from this community we still have much to learn.
So you can appreciate, that I find it insane that someone who has spent little to no time with this community helping nobody who feels the need to spout accusations like inaccurate nonsense at others who are trying their best to help.
Besides.
DO NOT listen to other users who tell you to auto-renew or purchase additional apps just to get Studio. Your individual app
This is inaccurate as Louisa, only purchased Gigapixel Seventeen Minutes before their original post Yesterday which is after the Founders deadline so I didn’t tell them, to purchase anything I was merely informing Louisa, if they wanted they could contact Topaz Support directly and ask if they could combine the two.
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You’re right. Something’s off here. This behavior is not consistent with the posts.
I got locked out of my paid Topaz Video AI account.
I tried to change the password, but now I get a message saying that my firewall settings are faulty or that I need to deactivate a VPN.
It seems like they are scamming their existing customers out of their perpetual licences.
Did you contact Topaz Spt about that? This is primarily a user forum.
I had some frustration, but it was completely overwhelmed by my confusion. At this time, I have successfully transitioned to the new product(s). These are the things that confused me and what I have discovered. I still have plenty of confusion left over and will gladly give it away to anyone who needs some. 
“Topaz Studio” is not software.
The new “Topaz Studio” is not software to install on your computer. “Topaz Studio” is an umbrella marketing term that includes all the following:
- “Topaz Photo” and “Topaz Gigapixel” and “Topaz Video” (no AI suffix) and,
- Some powerful web apps that run in the cloud, like Bloom and Astra and,
- Some quick and simple Express apps that run in the cloud, like “Unblur”, “Denoise”, “Faces”, etc. These Express apps won’t accept my RAW files, but my JPEGs upload OK. I dunno what other formats may be acceptable.
New websites
I also found new-to-me web pages that seem geared to the new “Topaz Studio” era:
Log in to these website to see your current transition status, account info, download software, and access cloud-based products.
New umbrella marketing term with the same name as old software
Oh my goodness, this one sent me down a path to nowhere. Years and years ago, “Topaz Studio” (Version 1 and Version 2) were software products. I still “own” this software and can download and install them from the TopazLabs website. That old software is dead and gone, but I imagined they were being resurrected into some kind of new “Topaz Studio” software. That was dead wrong.
What’s worse, my transition status box had a big “Download” button that downloaded Topaz Studio Version 1 (the software) on my computer. Well, I installed it and let Topaz Studio Version 1 (the software) sit there and was hoping it would get updated to my imaginary “Topaz Studio Version 3 (the software)”.
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My sincere apologies, for the delay in replying got distracted sorry.
Thank you for pulling me up on this it does seem strange at first so, please allow me to explain and put your mind at rest.
I promise you nothing sinister went on, I just, make it a habit now of checking new people who join the community to see if they have actually purchased the products their asking about because, more often lately certain individuals have been popping up who have clearly got hold of pirate software and are asking for help and that and only that is the reason I check.
In this particular case Louisa, was asking about cancelling their subscriptions and when I checked Louisa, only purchased Gigapixel Seventeen Minutes before posting which seemed a little strange to myself.
So, how did l possibly know that precisely that Louisa, had purchased Gigapixel Seventeen Minutes before hand it’s quite simple really.
When we post or reply to someone the time gets posted as well 1 to 9 minutes followed by 10 to 59 minutes then, hours and days and I just happened to have replied when it was still counting the minutes.
Hope this helps
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I appreciate that you’re doing that. Software piracy hurts legitimate purchasers as well as the software companies. We should not be helping them here.
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Well, the term sinister is more elevated a characterization than what my reaction was. I’d say I was concerned & puzzled (but, also very nervous) about account privacy and how another user knew down to the minute/hour what purchasing was being made by other users. Okay. It freaked me out. I believe purchase info such as that should be private. I had no idea it’s posted publicly…
It wasn’t so much the one woman’s case as being totally puzzled re: how anyone’s buying pattern(s) could be available to other users. Not to put too fine a point on it, but that - to me - is concerning as a privacy issue.
Thx for the clarification! OMG, must be late there!!! I’m working on a YT for my channel. One of the example photos is from Yorkshire (which I’m advised should be pronounced… york-shuh). 
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@Fotomaker There is no purchase info posted publicly. Only badges granted information which will remain public. Badges are issues automatically on the forum and the User Andy-E mentioned must of not logged into the forum for a while as she purchased Gigapixel years ago, not “17 seconds ago”. That time frame And-E mentioned is not related to any purchases made.
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If anyone has any questions about their account, or what the transition status is for your specific account, make sure to reach out to help@topazlabs.com and the Accounts team can have a look at your account and clarify any questions you have.
If you are not interested in the Studio offering altogether, you can cancel your auto renewal from your Subscriptions page and keep using your owned perpetual apps instead and not have any further charges made. It is important to mention you would lose the locked in lower price you had by doing so, and if you revisit Studio in the future, you would access the regular pricing: Product Pricing - You can contact us if you want guidance on the best choice for your needs!
For any late joiners wanting to turn on auto-renewal or add in perpetual apps to their account, you still have until October 3rd (extended deadline).
- You can log into your “My Products" page
- Then choose the product needed from the below links (they will only be renewals if you own the app already, or be the full licence if you do not own the app yet).
You can contact help@topazlabs.com if you want to confirm any details before or after the addition. Again, the deadline was extended to October 3rd for any late additions.
Want to use the new apps?
Even if your account is still being transitionned, you can access the new Desktop Studio apps right away, here: Topaz Labs | Downloads
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Ange, any insight into why this didn’t happen?
Dakota did a great job to answer everyone in the first few days but had to shift focus on the transition itself. A lot of the questions are already answered.
We mention in the very first post the best way to communicate with us is by writing to help@topazlabs.com. We are focusing on the users that are writing in to Support by email.
This is a user forum, and while you are welcome to share opinions here and talk amongst users, there is also a lot of misinformation.
We have a lot of users happily transitioned already and that are quite excited to lock in their low price and get the full Studio offering. Even if the account not fully transitioned, you can still access the apps already.
Make sure to write in to support for any questions and we can have a look at your account and answer any specific questions you have.
I can imagine the Support staff have had a challenging couple of weeks. Appreciate the response. Take care.
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