[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
Topaz Photo AI [v1.x.x] on [Windows/Mac] 2023-09-08-11-33-38.tzlog (12.0 KB)
windows 11. GPU nvidia 3060 Ti.
since updating, the program has been crashing frequently. It happens with either jpegs or raw files. 2023-09-08-11-38-11.tzlog (253.6 KB)
i cannot determine what specifically causes it.
Very disappointed. Crashed upon first open image Canon Cr2. Deleted program and reinstalled. Same deal. Crashed every time tried to open an image. Win 11, lots of RAM, Nvidia expensive. Never had this in all the previous versions
Hi, version 2.0.2, crashes quite often.
Steps: open some images, apply crop and then upscale, noise and sharpen.
After some iterations the application crashes.
I’ll try to recover and attach logs logs.zip (616.7 KB)
Thanks for sharing the logs. The logs here don’t indicate a crash and all end with the correct exit sequence.
The log you shared earlier showed some kind of error during processing, but had corrupted lines so I can’t identify the issue.
Next time it crashes, please send me the bottom 3 logs so I can check the contents and see what exactly the crash is.
You can also try updating the graphics driver to see if that affects the behavior. Please download and run the below installer which is the latest NVIDIA Studio driver. When installing, select Custom Installation > Clean Install. Then reboot your computer after the driver installs.
OK, probablyit wasn’t a complete crash, but the process was frozen and there was no way to recover, it happened 5-6 times and I just had to exit the app and start everything again from scratch. The first time it happenedafter I processed more than 80 images, not fun. I’ll send you the logs when it happens again.
Thanks for the input about the driver.