This sounds like an issue that we have added a fix for in the release today. Please update to v2.0.3 when it’s released and let me know if you are still getting the freezing issue.
Hi, it happened with 2.0.0 as well, I have to say I didn’t bothered to open a ticket hoping for incoming fixes…
I’ll give it a try, thanks.
Thanks, I’ll certainly will if it happens again.
Does this happen consistently for you? My team has an idea of a possible cause, but need to be able to reproduce it.
Could you send me the file and let me know what your workflow is to get this error? A screen recording would be helpful as well so I can try to reproduce it.
You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request
Sorry, this is a bit too much for me.
For anyone experiencing crashes, please update then submit a support ticket at support.topazlabs.com. That’ll be the best way to get technical troubleshooting.
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