My support request is ongoing and the issue is being investigated.
If you inspect the log files (just open them with notepad), you’ll see there are errors when the engine tries to load a model, it fails to choose between TensorRT and CUDA. It then loads the same model three times in a row, and that may be why the loading hangs for so long.
It would be great if you could make a request and send your logs too, so they can fix it faster.
Also it’s a good thing that you have an RTX card while mine is a GTX, and both of us are experiencing the same issue.
For my part the logs say :
22:30:37.740 INFO [0x155c] Cancelling processing (when the model is changed and preview initiated)
[…]
22:30:47.069 DEBUG [0x155c] TEffect procFinished (when the preview has finished processing)
First of all, it tries to load a TensorRT model which is not compatible with my GTX card, and also fails to switch to CUDA, and that alone takes near than 3 seconds.
Then it eventually initializes properly and now starts loading the exact same model three times in a row, which takes 2 seconds each, for a total of another 6 seconds.
When models are finally loaded, it starts processing and that step only takes less than one second.
It took a total of almost ten seconds to complete the preview !
