Educatiion | Compatibility | Experiencing Crashes

jm.smith · December 2, 2024, 6:27am

Since updating to the latest version of Gigapixel 8, it is crashing while initializing the image. Totally unusable.

simon.shackleton · December 2, 2024, 3:22pm

Agreed. Have the same problem. Put any image in there and the App shuts down. This started with the 8.0.2 version and was working fine before that.

john.salway · January 1, 2025, 12:38am

I have moved my Photo software to my Laptop. Now the latest versions of both software crash whilst processing. It appears to be at the point of ‘Up-scaling’ even if I have it set at 1x.

mrbuilder43-158348 · January 1, 2025, 8:07pm

Gigapixel 8 stalls, crashes, and just does not function. I have waisted my time and money trying all different settings, communicating with others having the same issues, etc, etc.

How irresponsible of Topaz Labs for putting this untested garbage for sale and taking peoples money. They advertise that they respond within 4 hours or better, they will issue refunds no questions asked, etc. BS,

Send me a refund. POST ON YOUR WEBSITE EXACTLY WHAT NEEDS TO BE DONE TO GET A REFUND.

Its been a couple of days with no response from Topaz. Get real or get out of the business.

mrbuilder43-158348 · January 1, 2025, 8:09pm

oh - btw, I have a 1 year old Dell with and I7 multi core processor, 16 GB of ram, and 6 GB of video card ram - so its not my machine that the problem

ponkie1 · January 4, 2025, 5:39pm

Gigapixel AI 8.1.1 opens and then closes. reinstalled, no change

adam.foad · January 13, 2025, 4:26pm

https://community.topazlabs.com/t/temporary-fix-random-crashes-in-preview/86049

chaney.shadrock · January 14, 2025, 5:19pm

i cant even use it, it crashes during the process, i am trying to 2x an image

marianne.binette · January 17, 2025, 1:13am

I Have the same probleme

ponkie1 · January 18, 2025, 10:40pm

I get the impression that it is because my laptop doesn’t have a big enough video card.

Geolightstudio · January 19, 2025, 6:56pm

Same here.

gweggweg · March 8, 2025, 12:25pm

Hi ! gigapixel always crash when :
• when I want use generative model in local
• When I want to export image

AND-E · March 8, 2025, 2:12pm

Hi.

You didn’t say which Operating System you are using Windows or Mac so, here’s a possible solution for both

Windows

Mac

Hope this helps

gweggweg · March 8, 2025, 3:08pm

Sorry !
iMac 2017 4,2 GHz Intel Core i7
Mac OS 13.7.5 (22H515)

AND-E · March 8, 2025, 4:04pm

Sorry for Redefine your Mac isn’t compatible here, are the specs

For MAC:

macOS 13 or higher is required for Recover
macOS 14 or higher is required for Redefine
Recover is compatible with Intel Macs that have AMD Radeon graphics cards and at least 8 GB of VRAM
Redefine is not compatible with Intel Macs and requires Apple Silicon with at least 12 GB of system RAM

gweggweg · March 8, 2025, 6:55pm

Ok for those information..
Now, what about the always crash when exporting ?

AND-E · March 8, 2025, 7:50pm

I’m not a Mac user myself I did read something about needing an Intel CPU with AVX instructions but, yours is a 2017 chip so, I would assume that’s not the issue

The only thing I can suggest for now is rolling back to a previous release you know that works allowing you to continue working and contact Topaz Support directly here’s the link

Topazlabs Support
support@topazlabs.com

Here’s the link for previous releases

Andy

gweggweg · March 9, 2025, 8:59am

Works with downgrade to 8.1

AND-E · March 9, 2025, 9:11am

That’s good news

If you messaged Topaz Support there might be a delay with contacting you simply because, it’s the weekend