Not sure how to report this but version 3.5 crashes A LOT when trying to analyze pictures. Can’t figure what the problem might be but I’m sure others are experiencing the same thing.
Same experience
@lindon.lomax
I see you have a NVIDIA GeForce RTX 3070, make sure to be on the latest driver for this NVIDIA card. You can send your System Profile to support@topazlabs.com with the mention you would like us to check if you are on the latest driver and we can return the direct link if you prefer.
@brian.harris-1969
Same here, I see you have a I see you have a NVIDIA GeForce RTX 3080 Laptop GPU card, make sure to be on the latest driver for this NVIDIA card. You can send your System Profile to support@topazlabs.com with the mention you would like us to check if you are on the latest driver and we can return the direct link if you prefer.
Thanks for bringing this to my attention. I will update the driver.
1 Like
File attached as requested.
DxDiag.txt (169 KB)
Same here. Photo AI crash every time when analysing image.
Topaz Photo AI either failed to start or did not finish successfully. Exit code: 6
I’ve delete the 2 Prefs files.
Macbook M1
@brian.harris-1969 - here is the link to both of your cards latest drivers, both outdated
- Lenovo driver: https://support.lenovo.com/us/en
- Nvidia: GeForce Driver Results | NVIDIA
- then reboot and retest. Make sure to enable auto-NVIDIA updates in your NVIDIA FGE force app!
@bruno.pesenti
The original post here is for Windows machine, and the 2 users most likely have outdated drivers. For Mac, see this here to fix your OS 15 crash:
Succede anche a me. Dove trovo i file Prederenze?
Grazie
@piersimone.fontana - make sure to test this:
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