[If you are posting a new bug, please include the following] I updated to 5.4.0 a few days ago, and now, when I load a video into the project, all I get is a black screen in the preview area. I’ve tried uninstalling and reinstalling fresh, updated my video drivers, changed the source video’s hard …

Same here. Both original and enhanced preview windows remain black for footage that looked fine before installing 5.4. Original footage can be seen using an external viewer. I am wondering if the new SDR-HDR feature is a factor? Pretty major issue.

Thanks guys for reporting these concerns. It’s really shaping up my decision for GP & TVAi this Holiday season sales. That said, for VAi, I’m wondering are these issues are just isolated cases to certain rigs/computers, OS, ect. settings… or whatnot or a major global scale issue. If it isn’t isola…

Yeah, I reverted back to 5.3.6. Thanks for the link to it!

Same problem here. Win 10, RTX 3070. Really annoyed.

You have a lot of problems with your system unrelated to TVAI App crashes with ctfmon.exe, msvcrt.dll, NVIDIA Web Helper.exe Memory leak problems with chrome.exe and resolve.exe And lastly microsoft store is not working. Can only suggest you fix these problems within the operating and also check …

The team is looking into this issue as it seems there are some issues with the hardware encoding for the MPV player.

Solving Video Preview with TVAI 5.4 Download mpv player , install the player (as admin) and set mpv-player as you’re default Windows player. Topaz Video AI 5.4 - #164 by hb2k

Same issue. I was hoping the latest update (5.5) would fix it but it’s still the same. Works fine in earlier versions. New features keep getting released and bugs never get fixed. Not really worth the yearly fee for upgrades if the upgrades don’t work.

v5.5 is only marketing (no corrections to ongoing issues… SMH) for a cloud service that many will shun.

Topaz Community

Video AI won't show video preview after updating to 5.4

Video AI Bugs and Issues

scott.timpe (scott.timpe) November 17, 2024, 2:59am 2

I’m having the same issue. Downloaded and reinstalled 5.3.6 and it started working again.
Topaz Video AI 5.3.5 - 5.3.6