[If you are posting a new bug, please include the following]
I updated to 5.4.0 a few days ago, and now, when I load a video into the project, all I get is a black screen in the preview area. I’ve tried uninstalling and reinstalling fresh, updated my video drivers, changed the source video’s hard drive; nothing works. It does this for every video; MPG, MP4, MOV
Same here. Both original and enhanced preview windows remain black for footage that looked fine before installing 5.4. Original footage can be seen using an external viewer. I am wondering if the new SDR-HDR feature is a factor? Pretty major issue.
Thanks guys for reporting these concerns. It’s really shaping up my decision for GP & TVAi this Holiday season sales.
That said, for VAi, I’m wondering are these issues are just isolated cases to certain rigs/computers, OS, ect. settings… or whatnot or a major global scale issue.
If it isn’t isolated, you guys should be receiving more support from the community to encourage Topaz to correct these concerns ASAP (as for as I’m aware, no Topaz’s staff is around… just MIA on these reports ), especially since the Holiday festivities / sales are in the air.
Solving Video Preview with TVAI 5.4
Download mpv player, install the player (as admin) and set mpv-player as you’re default Windows player. Topaz Video AI 5.4 - #164 by hb2k
Same issue. I was hoping the latest update (5.5) would fix it but it’s still the same. Works fine in earlier versions. New features keep getting released and bugs never get fixed. Not really worth the yearly fee for upgrades if the upgrades don’t work.
I can’t see it even listed as a known issue. Like others, I have had to revert to a previous version. I am wondering if it is worth my paying for regular updates when they don’t work
In a new quirk, Davinci Resolve 19 loads a Topaz plugin. Reverting to a working version of Topaz AI causes Resolve to crash every time on start up. So I can currently use either Resolve or Topaz
Actually it isn’t so bad. I was able to start Resolve, disable the Topaz plug-in and then revert Topaz to the last working version, allowing both apps to work.