I have no idea what happened there 
that was odd! But yes, I meant to reply to you. Please share your logs 
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I know you shared others as well so if this is related to the same issue, disregard
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Can you share the corresponding .main log please?
Where do I upload the logs? Limit is 10MB.
I will only need the logs that correspond to the crash. You will zip the logs and attach them here to your reply.
This is a problem in Proteus when resizing: It doesnāt understand stripes, especially when theyāre in motion. Instead, what you get is a checkerboard and frequently a rainbow pattern.
(This is the same shirt:) Sometimes, the same surface becomes a bunch of waves.
Sometimes, itās a combination.
What may provoke this behavior is attempting to adjust Proteus Auto so it will (almost) properly interpret ripples on water.
Please understand that I am not so naĆÆve as to expect that a single Proteus Auto conversion of a long video will give perfect results in a long video filled with many different scenes.
This is what it looked like rescaled to FHD in Proteus Auto -default Settings:
This is what the wave chop looked like in Proteus Auto after correction:
This what it looked like before resizing from SD to FHD:
Note: āNormalā open ocean water āchopā looks more like a matrix of spots than like water. In order to get it to look ārealisticā peopleās faces look more like theyāre from anime than from what was originally an old movie shot on film.
If anyone is interested in experimenting this movie is in the public domain and this is a link to an archive site where a 3.39GB mpeg (SD) download of the full film is available.
Afternote: Now that Iāve uploaded these screenshots, and theyāve been greatly reduced in size they look much better than they really areā¦ 
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Thank you! I have shared this with our model training team
Iām getting unhelpful file DATES on the previews.
I noticed it on 5b also.
Plus the default file names for previews are not helpful in knowing what the settings were. And when VAI looses the GUI, twice on just these same clips, you canāt get back what settings you had.
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So far no, I tested this only with version 3.0.0.5.b, but I sincerely believe that the highlighted one is a problem present on this latest version 3.0.0.6.b as well 
Can you please check the temp folder location that is set in preference?
Hi Ida, this is the folder from Preferences. It writes to a itās own folder and Iām copying the one that plays and has a poster frame. The two with the real date do not play, the two with the unknowm date play.
VAI deletes the files on exit now (if the GUI is still running) there was talk about ability to keep the previews. So, I have to copy them to a different folder if I want to save them. Also, when the GUI crashes, it takes the ability to āopen in explorerā so I need the file dates so I can find the most recent file.
ProRes 4444 XQ works fine on Windows, just edit the āencoders.jsonā file in āC:\ProgramData\Topaz Labs LLC\Topaz Video AI BETA\modelsā and insert this text right after the right curly bracket from the ProRes 422 HQ infos or just edit the ProRes 4444 XQ one with āosxā to match this
{
"text": "ProRes 4444XQ",
"encoder": "-c:v prores_ks -profile:v 5 -pix_fmt yuv444p12le",
"ext": [
"mov"
],
"transcode": "aac",
"os": "windows"
},
Donāt know why it has been said it wasnāt supported on Windows.
You can also add ProRes 4444 with ā-profile:v 4ā in this case.
MediaInfo from a test file
General
Complete name : D:\test3.mov
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.02 (qt )
File size : 311 MiB
Duration : 8 s 67 ms
Overall bit rate mode : Variable
Overall bit rate : 324 Mb/s
videoai : Enhanced using ghq-5
encoder : Lavf59.30.100
Video
ID : 1
Format : ProRes
Format version : Version 0
Format profile : 4444 XQ
Codec ID : ap4x
Duration : 8 s 67 ms
Bit rate mode : Variable
Bit rate : 324 Mb/s
Width : 1 280 pixels
Height : 960 pixels
Display aspect ratio : 4:3
Frame rate mode : Constant
Frame rate : 30.000 FPS
Chroma subsampling : 4:4:4
Scan type : Progressive
Bits/(Pixel*Frame) : 8.779
Stream size : 311 MiB (100%)
Writing library : Lavc
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do we need to install tensor RT separately as well?
Installation Guide :: NVIDIA Deep Learning TensorRT Documentation like from here?
Itās been doing these weird dates for a long time. Itās the date of the original file in my case. Iāve reported it multiple times with no response.
Itās not something you install. If you look in your models folder, you have Tensor models now.
Dear Ida, please listen to what you are saying. I report a fatal flaw in that I cannot get the software to run AT ALL. I reported it twice. Your āsolutionā is for me to āreach outā to support (who will only come back to you anyhowā¦ I have no problems at all with VEAI 2.6.4 or any other Topaz software, which I use almost daily.)
Your second solution is to PM you, and send you logs. Not only do I not know how to do that, but Iāve already messaged you people TWICE and your suggestion is I do so a THIRD time. Why donāt YOU PM ME?? And what am I supposed to send logs OF if the software wonāt run AT ALL? Not like it crashed while computing a Previewā¦ I canāt see it AT ALL and I canāt interact with it AT ALL.
This is very disspiriting. Nevertheless, while on the freeway this afternoon I had a flash of inspirtation, given the symptoms. Which I tested on getting back to my desk. Turns out itās not a video driver problem at all, despite so many others pointing the finger at that. Itās much more serious. More in the next post.
@pdwhite thanks for posting a more sensible possible test regime than the usual āitās your video drivers!ā mantra. However, like Imo, I donāt use CLI, havenāt for at least two decades, and donāt intent to start now just to fix someone elseās problem. So that oneās not an option. And, given I canāt see or interact with the software at all because it doesnāt appear on screen ever, Iām not getting as far as ffmpeg (Preview or Export), so thereās nothing for it to report.
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VEAI 3004/6b: App not visible on screen. This seems to be an INSTANTIATION problem. The following is all VEAI 3006b, having just tested that VEAI 2.6.4 runs perfectly well. This is all on Windows 10 Pro x64, all latest MS updates installed.
Launch app. Not visible on screen, but thereās an app button on the task bar. All the usual methods for attempting to see an app screen donāt work, including Alt-Spacebar Move or Maximise. Nor do any of the window tiling options off the task bar shortcut menu.
I suddenly remembered that thereās an option for Maximize in Task Manager off of an appās entry shortcut menu. Viola! The app appeared full screen. But still very odd behaviour.
- Off VEAI button on task bar, selecting Close does not kill off the running app. The button just sits there. This too looks like a bad instantiation behaviour.
- Canāt Unmaximize at all. The three sizing buttons at the right of the app title bar are unreliable. The Maximize/Unmaximize button seems to do nothing at all. Minimize does minimize, and sometimes a click of the task bar app button brings the app back on screen, other times I have to go back to Maximize off the Task Manager list. Not found rhyme in this yet.
- Hereās the interesting part. Normally in Task Manager when the app is running you see a āTopaz Video AIā container with a single āTopaz Video AI Beta v3.0.0.6.bā app inside it (the one you can Maximize of its shortcut menu). BUT when I run any Preview or Export calculations, almost always Topaz DISAPPEARS FROM THE TASK MANAGER ENTIRELY. NO CONTAINER, NO APP, NO NOTHING, WHILE ITāS COMPUTING. This is WHILE the app is on screen and the progress bar is advancing. How is that possible!?
In ONE trial, I saw the Topaz container expand to three items: Console, ffmpeg, and VEAI. But on all the other many attempts, Topaz disappeared altogether from Task Manager while processing was underway. Not even in the daemon list, let alone in the app list. - When processing is finished, the Topaz VEAI conatainer reappeared, but the app entry within it did not. App window behaviour became extremely erratic at this stage.
- Have to kill off the container in Task Manager, and launch the app again.
I also tried this on my little MS Surface Pro (v5), also Windows 10 Pro x64 all latest updates. While I didnāt get the behaviour that the app could not be made visible using the USUAL mechanisms, it was quite erratic in terms of appearance. The standard window Un/Maximise button was quite unreliable, and on this computer too, Topaz VEIA disappeared ENTIRELY from Task Manager when Preview or Export processing, but not nearly as often as on my desktop. Naturally, computations were a LOT slower on the notebook, and the results were fairly crappy given the little Intel GPU.
So, unreliable instantiation occurs across both of my computers. New test-driving on the notebook shows growing instantiation problems (the Task Bar icon/Close still works though), while on the desktop after VERY MUCH testing of various 3b versions, the erratic behaviour is significantly worse.
Added to this is that trialling (just) deinterlace (Dione Robust Dehalo), Preview launches FOUR tasks, including TWO copies of ffmpeg. Clicking [Close Preview] closes the Preview pane but leaves all the background processes running flat out, and you canāt use Preview again until theyāre stopped. Once theyāve stopped, thereās the Topaz Video AI container in Task Manager, but no apps at all within it, while the app still appears on screen and is responsive.
One reminder: on the DESKTOP a little while back I UNINSTALLED EVERY VERSION OF VEAI (v1.x to v3.xb) in Programs and Features, because it wasnāt clear how clean the system was as the updates never cleaned out earlier app entries. I then installed v2.6.4 fresh, and later v3004b (when I noticed the problems startāI did not note a problem in 3002b but that might just be luck), whereupon the major problems started.
The NOTEBOOK still has a loooong list of VEIA entries from v1.x to v3006b as it has not been ācleaned upā. This pocket lint also needs attention from Topaz.
Hope this helps
3006b installation doesnāt allow you to pick all drives for data file location. My notebook has a drive E, which was NOT offered as an option in the picker for data location.
Drive E is in fact on a high-speed micro-SD. This might be a āreasonā not to show it, but (a) thatās where all the models for VEAI 2.6.4 are happily stored, and (b) the picker showed me an even slower network drive (N:) as a potential location.
Drive E is also aliased as Drive F for software configuration compatibility reasons with the desktop. This is achieved via a SUBST statement in a startup batch file on the notebook.
In this case, both E and F should appear in the picker list ā and they do for VEAI 2.6.4, but not for 3006b.
---- Iām adding ANOTHER bug here because this anally-retentive beta system doesnāt allow me to make five posts in a row. Itād be nice to keep each bug to its own message, but not possible ----
Please do not prevent the auto-hide Windows Task Bar from popping up when the app is full screen. We WANT the task bar to pop up so we can find out where a video clip is, etc.
