You could also try uninstalling and completely deleting all traces of the software and then reinstalling.
Uninstall through control panel first, then delete the folder C:\ProgramData\Topaz Labs LLC\Topaz Video AI
Then use regedit and delete the “Computer\HKEY_CURRENT_USER\Software\Topaz Labs LLC\Topaz Video AI” entry.
Then reinstall and test.
Done, should I restart my computer before reinstalling? Or would that not matter?
You shouldn’t have to restart.
Still didn’t work 
Well that sucks. I’m all out of ideas, hopefully support can figure it out for ya.
Reinstalled version 3,2,0. But I noticed that Apollo cannot increase fps in 4K video, although it increases it in 1080p.
I understand that it takes time to see how it works. But I have only one request. Just make the balance darker so that the video is not a little lighter on dark frames, so that it is like on the previous firmware. And remove excess noise (gain) when 1080p and 4K video is processed. Noise can be useful when processing low-quality video to mask processing distortion.
P.S. Apollo stopped increasing the FPS on video in 4K. Gives an error. On 1080p works!
I got Apollo to interpolate to 120 fps with a video upscaled to 3840x1600 (the same res it shows yours at).
You could try using the option to open the log folder and when you’ve finished your current work in the app, close it so it closes the log and open the last log and see if it shows what the errors were that caused the “unknown error” to be shown in it. You could also click on the 3 dots next to “unknown error” to see if it shows a shortened bit of info about what the problem was there.
Uninstalled the program. Reinstalled. Everything works!
I have a really simple request. Please make adding an icon to the Windows desktop an option in your installers. Not all of us want an icon automatically added to the desktop with every update. It is especially annoying that the way Video AI icon is added requires logging in as an administrator to get rid of it.
Thank you.
Does anyone know how to turn off that godforsaken “CLOSE ALL SOURCES” warning when you’re getting rid of a clip???. The extra clicking is driving me nuts.
In my opinion, it’s the way your machine is configured because on mine, the icon is duplicated with each update, I don’t need administrator permission to remove it. given I am the administrator of my machine. Unless you are on a MacOS machine?
Me, I’m on Windows.
How do you start a totally new topic on this Topaz Video AI Link?
The only way I know is to reply to the first post.
What is the progress on the faces being distorted?
What models are best to used & any suggestions on processing with lease facial distortion?
Thanks!
Mike
You could go to:
and select one of the options in there - some allow new topics created by the user. eg. you could select “General” or “Ideas” then select “New Topic”.
When are you gonna fix the performance? This isn’t normal:
As I said in my request, I am on Windows. I have decades of experience with security on Windows, so I do not do my day-to-day work as an administrator, only as a standard user.
It is a simple request, one that all other software developers do. Give people the option of not having an icon added to their desktop with every update. That’s not too much to ask.
A much-needed hint regarding TopaazAI.
I really love the video being as clear and very smooth as possible, so I always put 120fps. I just don’t perceive cinematic abomination 24\25\30fps.
I now only process high quality music videos where there is a lot of movement, dancing, slow motion, different transitions.
I still haven’t used Motion Deblur when converting to 4k120fps. Will this video feature improve in my case?
The second question does not concern TopazAI, but is general.
For example, if the video is 24 or 30 fps, then the increase to 120fps has multiplicity. 24x6=120. Or 30x4=120. And what to do with 25fps? It would be logical to do 100fps (25x4=100). But the TV has 120Hz, or 60Hz.
So, for smoother playback on the TV, is it better to choose 120 or 60 values for all initial fps? Should the initial video do 25fps or 50 fps?
I’m sure this has been mentioned to you before, but you can input directly into the frame rate box any frame rate you like, including 100 fps. I just did that with a 25 fps clip, also I did 95 fps (and couldn’t tell the difference but OK it was Adele and she’s not exactly a fast mover lol).
As they have a 50 fps option in the dropdown, I suspect that eventually, they’ll add one for 100 fps too but it will only save a second or two per clip. It has to be better to choose 50 fps not 60, or 100 not 120 fps - but most modern TVs can handle either automatically (if their refresh rate is high enough).
What about trying this… 
