@david.blades - Yes, you should see top right the v4.0.3 option to download and yes the patches of v4.0.X are included even if you were expired (not the case at the moment). You can send to support@topazlabs.com a screenshot of your entire app and logs of your app (Help, Open Logs Folder) and we can see what can be happening. The Releases thread here has the direct link at the top for now!
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Thanks Angie. Screenshot and logs sent.
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I am unable to access the release of TPAI. When asked to enter my email address, nothing happens. However, I can access the beta. My licence expires next August.
@rayinsanmiguel - Could be outdated graphic card (check that all your drivers are up to date, and reboot computer once updated), app not installed correctly (rerun the installer from your āMy Products" page and make sure to test runnign the installer with hotspot, and firewall and anti-virus off to make sure no models are blocked) or a blocker preventing the app from veryfying the email with our servers (similar then other step - Test using a mobile hotspot and see if it unblocks. Test with firewall and anti-virus off)
Send in what exact steps were tested, the results, screenshots of the stuck behavior and your System Profile showing the lasted drivers ( How To Obtain Your System Profile (Windows)) to support@topazlabs.com and we can have a look at what can be happening and troubleshoot further!
I am on a Mac, so itās not the drivers. And I donāt have any hotspots, firewalls or anti-virus software. The same behaviour manifested itself with v4.0.2 and I only updated that to 4.0.3 today.
Oh yes, then can rule out driver. Macs have firewalls - make sure to turn it off and retest. Send in a screen recording of the behavior and if it allows you to access the Help > Open Logs folder, send us the logs to support@topazlabs.com too. You can revert to v4.0.1 once the screen recording of the behavior and logs are sent!
Will do.
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I have reverted to v4.0.1 and it exhibits the same behaviour. Seems as though I will have to stick with the beta for the time being.
I sent more steps to test! Make sure to reply to my email from Support with the tests results.
PS. There is a Mac OS update and I will install that and then run TPAI with no other programmes running ( I am currently batch processing with GPAI so donāt know if that could be an issue)
R
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ok great let me know how that goes and I can relay to the development team! Glad the beta at least works for now!
Hi Ange. Success! Whether it was the rebooting or the OS or soemtnhong else I donāt know. But I logged on successfully this time. Thanks for all the suggestions.
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Great! Thanks for your patience in this, must of been a blocker on that older OS wich the update and/or reboot resolved. Glad all is back working and happy editing!
Yes, itās really sad that after so many months, instead of new features, thereās only a bug-fixing update 
I wonder if itās even worth subscribing to anymore. 
Nothing will change now; they have new productsā¦ 
I donāt know if I am allowed to say this, but there are betas of both TPAI and GPAI currently being tested,
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it would be nice if something new finally came ā¦
Yes, betas for both Photo AI and Gigapixel are in testing with new models. Stay tuned!
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In my opinion, new features donāt always need to be added. I would prefer existing functions to run error-free. Therefore, all available resources should be put into bug fixes first. Only afterward should one think about new features again.
I think many users would appreciate it.
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well for me there are no errors at the moment 
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I donāt have any errors in the things I do right now, too. My primary wish is, future developments will not introduce any REGRESSION of SuperFocus. This is such a unique feature of Photo AI - none of the well-known competitors which I own is able to even come close.
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