Hello! Today we have a patch release for Photo AI which fixes a number of workflow issues in the application.
Included in this patch are bug fixes for some of the new features not appearing for the correct sets of users as a part of our gradual rollout plan, as well as fixes for several UI/UX issues which could cause problems such as buttons and filters not working as expected.
This patch is a regularly scheduled update in addition to the important fixes released in version 3.4.1 and 3.4.2, so if you’re experiencing any issues with model downloading or grid artifacts, please check to see if you’re on 3.4.0 or 3.4.1 and upgrade to the latest version. You can read more about the recent patch updates here:
We will continue to update Photo AI with additional bug fixes as needed to improve performance, stability, and the overall user experience leading up to the next major release.
You can find the installer links and the full changelog below for this version of Photo AI.
“We will continue to update Photo AI with additional bug fixes as needed to improve performance, stability, and the overall user experience leading up to the next major release”
…implies that the software app will truly never be fully operational.
Try uninstalling and reinstalling the program with the latest version. But make a copy of the templates folder to prevent it from re-downloading everything. This could take a long time.
It’s possible that something is broken in your Windows. A service or files may be corrupted or even missing. Do you have the same problem with other msi installers?
All current software is like that. e.g Photoshop and Lightroom are regularly updated to remove bugs, add features etc etc, as is the OS you are running - Windows, macOS…
It doesn’t mean it is not fully operational but just being updated - which is a good thing.
@Imo@andymagee-52287 Sorry about that, the windows build wasn’t set to show up as an in-app update. It should show up next time you open the app now.
Can you send us your NEF file (here to our Dropbox) and logs (from in-app Help menu > Open logs folder) to support@topazlabs.com? I will have a look at them and test it on our side to sort this out!
I noted in other threads that I see this happening in the Texas Theatre sample image (jpg) as well, among other images of mine (jpg, arw) and other users.
So after getting an email about the holiday discounts coming to an end and being locked into the subscription without any means whatsoever to find out what another year would cost me if not on subscription I decided to cancel it today to try to find out (it used to be possible to “stack” one year extension on another).
That didn’t work - instead I ended up with this:
I’m sorry, but this thing with how Topaz Labs handle the subscriptions is messed up on so many levels and in my opinion extremely poor business practice.
Rest assured that I will cancel my GAI subscription as well and simply just roll the dice with regards to future updates.
The 7840HS has the 780M integrated GPU plus the Ryzen AI NPU. It is one of the most powerful integrated GPUs out there, but not up to the level of many of the discrete GPUs. I have a Win11 laptop I sometimes use that has the 7840U + 780M + Ryzen AI NPU, 16gb, 1tb. The 7840HS and 7840U are almost identical except the 7840HS has a very slightly higher clock speed (and more energy usage).
My 7840U runs Photo AI pretty well and not far behind my M2 Pro 12/19/16 16" Macbook Pro 32gb/1tb. But if I try to use Super Focus on the 7840U I get this error message. Is this the same error you get?
My Win11 laptop meets the system requirements, I think:
But Super Focus clearly needs a lot more than the other models. I think Topaz needs to update the system requirements and maybe add a remark about Super Focus needing more than the other models.
@ with1an To know why you are getting the Error running model, can you send me your Logs and System Profile to support@topazlabs.com? It can be caused by multiple things and having your logs and System Profile can show us what is happening!
Logs: from the app, go to the HELP menu then Open logs folder. Zip all the files and attach them to the email to support@topazlabs.com