If you can provide some more details, perhaps some other users (or Topaz staff) on the discussion can assist.
What are your system specs (if you don’t have handy, they should be listed under the Help menu in Photo AI to copy/paste)?
Are you getting an error msg in Lr? How are you knowing the files successfully sent from PAI are ‘corrupt’? Is it something you can reply with a screen snip of (without including any private info on this public forum)?
Have you used PAI in Lr previously with no issues like this?
This is a known issue. The cause of this is that Photo AI will try to save the TIFF as a true monochrome image (1 channel), but Lightroom does not handle true monochrome images correctly, or at least does not like single channel images when a multi-channel image was given. There is a potential fix for it but I still need to test it out for other cases where 1 channel is correct. I don’t want to fix this case and break others.
Based on your reply, my work around is to send a ‘color’ file to Photo AI; that works fine. I convert to BW after the file returns to Lightroom. Thanks
There needs to be a better way to batch convert images. Command line tool would be ideal. Currently in the app if I apply the same settings to all files it will not strictly keep them. For example I have a lot of game textures I want to upscale and the dimensions range from small to large. I select 2x upscale size for all but some end up with weird and inconsistent dimensions, etc. Also why is color being changed at all when I don’t select color options? There is no color profile to chose from which is bizarre.
What I can’t manage to figure out (and I’ve been clicking around quite a bit on my account page) is if there is a Black Friday deal on renewals and how to get it…
My year runs out November 28th and I can’t even see that I’m being offered an extension yet which is weird as you’d think it would be interesting to offer the user a seamless experience.
And if I’m not logged in:
Having been in this thing for a year I feel it is a bit deceiving to bundle 3 apps that will never again se an update into this and pretend that $199 is a great discounted offer (and use the total of buying all of them the starting price).
I tried the chat but it looks like they’re sleeping at the moment (I’m on the side of the pond that actually just got up to work, so I guess that is ok) as the only option is sending an email - which I’ve done.
I’ll see what they come back with, but I just can’t wrap my head around not having a way to extend (Black Friday or not) when I’m less than two weeks away from running out.
I know of a few other apps/subscritions that actually lets you buy and “stack” extensions on top of each others (without “loss” of time - I’m looking at you NordVPN ) so this one… don’t get it.
My Photo AI doesn’t run out until the 23rd, so the day before Black Friday. My Video AI has theoretically run out, but as long as they are on 4.0.x versions I believe they are still covered by the licence.
I went into my account and there isn’t a deal on renewing TVAI support. I don’t have an e-mail with an offer either.
Ohh… I actually managed to trigger an extension being added to my cart. By clicking on the little question mark next to the date I was actually sent to a page where I could indeed buy it:
Doesn’t seem to be any discount on it though - still the same $99 as always…
I must admit I think that advertising discounts on apps that are already deprecated leads me to think we are being conned here. Not a happy bunny. I think this smacks of misrepresentation. This is a great shame as I do like Topaz products - but now limited to one app only which is Beta - go figure???
That is totally misleading imho - as these apps are all deprecated apart from 2 Video Ai /PhotoAi.
This seems to be a ridiculous situation which I believe Topaz need to address. They need to tell us what their future plans are.
Yeah… for me it’s more like:
$199 should the “standard” price and the standalone apps get included due to PAI not really being ready for “production”.
Then if Topaz Labs want to tag along on the Black Friday train - the price for the period could dip down to $99 (the price they normally ask for extending a year).
Extension could then go down to $49 for the same limited limited time. Heck - I’d probably tag along and pay two years for $49/year right away.
But then again… in a year maybe PAI has gone the same way as the Standalone apps.
Anyway - sorry for highjacking a release thread for this not exactly on topic interlude.
) so this one… don’t get it.
