I have been using Topaz AI with Capture One since sometime last year. Just when all the bugs seemed to have been ironed out (mainly colour issues) and things were humming along, I made the mistake of upgrading to 3.01. My problems started with Topaz not always exporting back to Capture One, but to the original folder (I work with referenced files). After several fruitless reboots, and finally a reinstall of Topaz AI, the program now just hangs during its analysis of my images.
I am on an iMac with a 4 GHz Quad-Core Intel Core i7 processor, 24 GB 1867 MHz DDR3 memory, and an AMD Radeon R9 M395X 4 GB graphics engine, I am running OS 12.7.4 and I use the instruction Process with Topaz AI to export out of Capture One.
After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.
Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:
Thanks for your reply. I followed your instructions, and while Topaz is no longer hanging, it is exporting my Denoised and Sharpened dng back to Capture One as an unreadable TIFF (coloured vertical bar code). Preferences are set to the default request for DNG and I did not add any enhancements.
With the most recent update there have been some issues with the Capture One plugin. Currently the developers have enabled the Capture One plugin to save RAW to TIFF but are still working on DNG capabilities.
I have added this ticket to a task for the development team to review. The current workaround would be to save those files as TIFFs using the Capture One plugin, or you can try using Topaz Photo AI as a standalone application.
If you would like to revert to any previous Topaz Photo AI version, you can find a list of previous installers at the following link:
I can assure you our developers are working to resolve this issue for users. If you have any further questions, feel free to reach out to me.
In the meantime I’d like to get some more information about the files you are working with were this image error is occuring.
Would you mind sending me more information in order to get a better understanding of the problem you are having with this image? I would like to try and reproduce this image, in order to do so would you please send the following information:
The original image file.
The processed image.
A screenshot or description of the settings panel so I can see what adjustments were turned on.
You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Thanks for sending those files in. I have made a task for the team to take a look at this issue and see what we can do in order to resolve this problem for users like you.
In the meantime if you have any other questions you can always reach out to us here or you can send us an email at help@topazlabs.com
Hi, I have the version 16.2.6.1716 of capture one in the Photo AI version 3.02 … in the latest updates of the topaz software in the capture one environment it no longer saves the edited photo via the edit with command. it is not added to the catalog as previously nor saved to disk
my sistem is windows 10 pro
I hope for a solution to the problem
Best regards
Giuseppe
As subject says, will only export as tiff not DNG which appears to limit further processing. Also WB set to 5000 - why can’t it be left alone.
Not useful in this format.
Using Photo AI with ON1. Until recently Export worked ‘properly’ and placed the tiff alongside the .orf original. Always had Photo AI set to export dngs but it always does tiffs. No great problem. But now with the latest Photo AI release, 3.0.2 export appears to work, but no actual output image appears beside the original. In fact the modified image disappears completely.
A second problem has appeared. Photo AI does not fill the screen properly and the top line disappears. The Photo AI screen is shifted up and File, Edit etc disappears. Ah, I think I see this problem already reported - "Topaz Photo AI opens without menu bar . . . .
It is now a month since I paid $140 CDN for this upgrade, which is still not working properly with my preferred editing software. Meanwhile, I am inundated with advertising for this product on social media. Makes me wonder how Topaz Labs advertising and tech budgets compare…
Exactly!
I have never encountered a product I was so happy to use, decline full on, with one update so miserably.
I know I don’t speak for all, but am using alternative ( competitive software)
That I am very happy with.
Sign me a lost customer.
Hello,
I have a problem in Photo AI with the date of the edited files. All edited files get the current date and do not retain the date of recording. Is there a setting that keeps the original recording date and doesn’t switch to the current date?
Thank you and best regards
Kay
I recognized that there is another problem. The new files are TIFF and not PNG. Thats why they are placed at the end of the file-list. But if I choose DNG for the output-files it doesn‘t work. I get always TIFF.
Do you have an idea to that? Thank you in advance.
I can only export tiff to capture one, no dng or raw files, really???
So I am not able to use the best functions of capture one like, white banace, dehaze and so on.
Like it is it is now useable!!!
Can I give the licence back and get my money (bought it today)?
Or will i get an soon update to export dng or raw files directly to caputure one?
Also it is super annoying that it always recalculates when zooming in or out, is this normal?
Remove function always ends up in software crashes.
(I have a super fast 8 gb grafics and 32 gb ram…(I cut 4K with no problems!)
Also the colore is really really bad and the white balance of the exportet files form photo ai has NOTHING to do with the original file.
DXO is so much better!!!
