Hi
My issue is squares were created in the back ground of some image by RAW Strong Removing noise process
Best regards
Jack Chung
2023-07-30-16-25-23.tzlog (113.2 KB)
Steps to reproduce issue:
Topaz Photo AI [v1.x.x] on [Windows/Mac]
I had a similar problem occurring (see post here: https://community.topazlabs.com/t/photo-ai-structure-shows-up-in-noise-removal/49226 ).
Your effect seems a lot stronger than the one I observed.
Thanks for your sharing & reply, your issue was not obvious. I hope that Topaz fix this issue ASAP!
Please send me the file so I can reproduce it.
You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request
Hi Lingyu
I had upload my image to your dropbox.
Thanks!
Regards
Jack Chung
I tested the file but was not able to reproduce this. Are you seeing these squares regularly or does it only happen rarely?
RAW Strong: regularly
RAW Normal: no problem
I tested the file in other Laptop with Nvidia graphic card no problem.
The graphic card of my laptop is Intel Iris Xe 16 GB sytem RAM, its performane is greater than the minimum requirement: (Intel UHD 600 Graphics or higher) that shown in Topaz website. It’s could be the compatibility issue of graphic card.
We have ran into some issues with the Intel Iris Xe graphics card before. Unfortunately, the performance of this graphics card is not good although it’s above the minimum requirements.
Please update your graphics driver for this computer as it can sometimes improve the performance.
https://www.intel.com/content/www/us/en/download/729157/768896/intel-arc-iris-xe-graphics-beta-windows.html
Reboot your computer after installing the driver and let me know if it works better.
Hi Lingyu
Sorry for late reply and thanks for your support.
but I bought a new laptop recently!
reagrds
Jack Chung
Are you still having issues or is it working now?
