Hello all,
For anyone that has a stuck Analyzing issue, even after coompleting these steps:
You could be experiencing a corrupted model issue. here is steps to fix this if this is the issue:
WINDOWS
Install latest: Topaz Photo | Windows Installer
Close Topaz Photo completely
Go to
C:\ProgramData\Topaz Labs LLC\Topaz Photo\models\Sort by file size, find and delete any 0 KB files
Reopen Topaz Photo and retest. The app will automatically re-download the missing models.
Then, only if issues remain, can test closing the app and rerunning the installer a second time: Topaz Photo | Windows Installer and choose REPAIR
MAC
Install latest: Topaz Photo | Apple Silicon Installer
Then Close Topaz Photo completely
Go to
/Applications/Topaz Photo AI.app/Contents/Resources/models/ -To get there: right-click Topaz Photo AI.app in Applications → Show Package Contents → Contents → Resources → modelsSort by file size, find and delete any 0 KB files
Reopen Topaz Photo and retest. The app will automatically re-download the missing models. You can use the following direct installer link
Then, only if issues remain, can test closing the app and rerunning the installer a second time: Topaz Photo | Apple Silicon Installer
If your machine meets the minimum requirements for RAM and VRAM, and you still have issues, you can send us an email to support@topazlabs.com with your app’s Logs (Help menu in the app, Open Logs Folder, and send us all the files). While we have a look at the files, you can revert to v1.3.3:
Topaz Photo v1.3.3
Windows: Download
Snapdragon: Download
Apple Silicon Mac: Download
Intel Mac: Download
