See Steps if you are stuck on "ANALYZING IMAGE"

[Ange.topazlabs (ange.topazlabs@gmail.com)]

Hello,

For anyone experiencing Stuck at analysis behavior, see steps below:

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If you have a Mac computer and are using as a plugin, ensure the host app is set up correctly for permissions:

Plugin Model Load Error | Topaz Photo AI

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If you are using the app as a standalone on Mac, or on a Windows machine, please make sure your computer meets the minimum system requirements (link below).

Important: If your System meets the minimum requirements, you can skip to these steps.

For example, on Windows the minimum requirement is 6GB of VRAM (8GB recommended). Systems with lower VRAM — such as 0.5GB, 2GB, or similar — fall below the requirements and are not supported.

If your machine is under the minimum requirements, you may experience issues such as problems updating, crashes, slow performance, or inconsistent behavior across versions. These systems are unsupported for all versions of the app.

As a workaround, you can revert to a prior version that worked better on your machine (see v1.3.3 link below) and revisit newer versions once you have a computer that meets the minimum requirements.

System Requirements | Topaz Photo AI

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If your machine meets the minimum requirements for RAM and VRAM, and you still have issues, you can send us an email to support@topazlabs.com with your app’s Logs (Help menu in the app, Open Logs Folder, and send us all the files). While we have a look at the log files, you can revert to v1.3.3

Topaz Photo v1.3.3
Windows: Download
Snapdragon: Download
Apple Silicon Mac: Download
Intel Mac: Download

[elora.calhoun (elora.danen.photo)]

I am trying to use Topaz to sharpen some mild motion blur images. there are no options in settings that allow me to turn off subject detection and topaz keeps getting stuck on this step when I try to process images from Lightroom Classic. I have never had this issue before.

[Ange.topazlabs (ange.topazlabs@gmail.com)]

Hello all,

For anyone that has a stuck Analyzing issue, even after coompleting these steps:

See Steps if you are stuck on "Analyzing image"

Hello, For anyone experiencing Stuck at analysis behavior, see steps below: ——- If you have a Mac computer and are using as a plugin, ensure the host app is set up correctly for permissions: ——–- If you are using the app as a standalone on Mac, or on a Windows machine, please make sure your computer meets the minimum system requirements (link below). Important: If your System meets the minimum requirements, you can skip to these steps. For example, on Windows the minimum requirement is…

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You could be experiencing a corrupted model issue. here is steps to fix this if this is the issue:

WINDOWS

• Install latest: Topaz Photo | Windows Installer

• Close Topaz Photo completely

• Go to C:\ProgramData\Topaz Labs LLC\Topaz Photo\models\

• Sort by file size, find and delete any 0 KB files

• Reopen Topaz Photo and retest. The app will automatically re-download the missing models.

• Then, only if issues remain, can test closing the app and rerunning the installer a second time: Topaz Photo | Windows Installer and choose REPAIR

MAC

• Install latest: Topaz Photo | Apple Silicon Installer

• Then Close Topaz Photo completely

• Go to /Applications/Topaz Photo AI.app/Contents/Resources/models/ - To get there: right-click Topaz Photo AI.app in Applications → Show Package Contents → Contents → Resources → models

• Sort by file size, find and delete any 0 KB files

• Reopen Topaz Photo and retest. The app will automatically re-download the missing models. You can use the following direct installer link

• Then, only if issues remain, can test closing the app and rerunning the installer a second time: Topaz Photo | Apple Silicon Installer

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If your machine meets the minimum requirements for RAM and VRAM, and you still have issues, you can send us an email to support@topazlabs.com with your app’s Logs (Help menu in the app, Open Logs Folder, and send us all the files). While we have a look at the files, you can revert to v1.3.3:

Topaz Photo v1.3.3
Windows: Download
Snapdragon: Download
Apple Silicon Mac: Download
Intel Mac: Download