After the last update, the program constantly crashes. It can’t handle several images at the time.
Any idea why?
I use:
| Model Name: | Mac Studio |
|---|---|
| Model Identifier: | Mac16,9 |
| Model Number:Studio | |
| Chip: | Apple M4 Max |
| Total Number of Cores: | 16 (12 performance and 4 efficiency) |
| Memory: | 48 GB |
| System Firmware Version: | 11881.121.1 |
| OS Loader Version: | 11881.121.1 |
| Activation Lock Status: | Enabled |
I’m having the same problem on my Mac Mini M4 Pro with 24GB ram running Sequoia 15.5.
Macbook M4 pro max. Crashes on batch jobs after between 5 and 20 images processed. Usually resumes correctly when Photo AI is restarted but sometimes gets stuck on a picture which then is processed normally after restarting Photo AI. The pictures are 20 MP NEF images from Nikon D500 camera.
We are currently investigating an issue where batch processing doesn’t work well on certain Macs.
Please revert to the previous version while we investigate this:
Photo AI v4.0.1 - Mac: Download
We will message here once we release a fix for this.
Thank you,
I’ve never had it happen before this latest update. One out of every 5 pics just hangs until i force quit
I added you to the thread where we discuss the issue you have. For now you need to revert to the previous version of Photo AI until we release a fix for this (See solution above)
Just for clarification. I do not have a batch editing issue. I edit photos one at a time out of LRC. I will edit my photo in LRC and right click and select Edit in Topaz. When finished with my edit in Topaz I will export back to LRC. I do this one photo at a time. Approximately every 5th photo while waiting on Topaz to open the photo I have selected to edit Topaz will simply send the JPG back to LRC without me even seeing the photo to edit in Topaz. I will delete the unedited JPG from LRC and attempt to edit the same photo and this time Topaz will open the photo I had selected to edit but it will hang on Analyzing and I will be forced to Quit Topaz. Then on the third try I will have no issue editing that same photo. I hope that clarifies. But I will revert to 4.0.1 as suggested, thank you
Hello Topaz Ai
Lately I’ve been getting crashes almost every time i used Topaz Ai on my M3 macbook, I have tied changing the preferneces to CPU and back with no relief. It is frustrating as it happened more and more. I am only processing afew files < 30 JPEGS only. This has never been an issue until recently
Is there a fix, please advise, thank you.
Please see solution above 
When processing files using autopilot, the program always crashes after a few files. Since I am trying to process 300-600 files at a time, this has rendered the program non functional.
Using an M3 Max MacBook Pro,..
Thank you,
IF YOU HAVE AN ISSUE:
TO CREATE A FORUM TOPIC
@skyboxsportimages Adding you to this thread for your issue with batch processing.
Hi. Please add me to the thread, too. Crashing constantly while PAI runs on Mac Studio M2 Ultra using Sequoia 15.5 with 64GB Ram.
Per your temporary fix, I have reverted to v4.0.1.
You are added, thanks
Same crashing problem for me on M1 Mac. Crashes time after time and no batch processing.
You need to revert to the previous version to avoid issues with batch processing. We will write here once a fix is released 
Batch processing is causing crashes every single time on my Mac mini m4 pro 24GB with v4.02 and sequoia 15,5
You can revert to the previous version to avoid issues with batch processing. We will write here once a fix is released
How do I revert to the previous version, and is there a link for it?
Here is the link for the previous version
You just need to launch the installer (No need to uninstall the previous version).
Having the same issue on 4.0.2 on M1 Ultra 64GB/Sequoia 15.5. Won’t do more than 20 .jpg before hanging then crashing. Per instructions above I downgraded to 4.0.1 and so far it’s 450 images into the 4800 I was trying to batch. Yay.
BTW, thanks for your transparency on this issue. The thread took a little while to find, but I appreciate you acknowledging it and offering a reasonable and functional workaround. Most ISVs pretend their software is perfect, which leaves you in quite a quandary when it fails.
