[RESOLVED in v3.4.0] - Lightroom Plugin Error - Exit Code 3221225477

Photo AI Bugs and Issues
46

Hi, i followed your instructions re resetting Photo AI as a plug in, it made no difference, i hope i have sent you the files you requested.
Regards, John.

47

Thanks for sending in those files. Can you confirm with me if you are you receiving any error messages when using the plugin?

48

No, no messages.

49

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:
One

  1. Step 1 open lightroom, rt click mouse, click edit in,
  2. Step 2 choose either a) Topaz AI where I used to, it opens the programme for about 2 seconds flashes what it thinks it should do, then does not give me a chance to do anything. the programme disappears and it send a file with edits it wants, not what I want, to lightroom
  3. Step 3 choose b the new arrival on the list " Edit in Topaz AI exe
" it then asks if want to edit with Lightroom adjustments, I click edit. THis time I finally get a programme but now it says " some files need to be re-downloaded
" ? Still waiting for the re download of this single file over ten minutes later, it has hardly started. I have given up I can not seem to use this new upgrade and I can’t access the old version.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

50

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:
One

  1. Step 1 open lightroom, rt click mouse, click edit in,
  2. Step 2 choose either a) Topaz AI where I used to, it opens the programme for about 2 seconds flashes what it thinks it should do, then does not give me a chance to do anything. the programme disappears and it send a file with edits it wants, not what I want, to lightroom
  3. Step 3 choose b the new arrival on the list " Edit in Topaz AI exe
" it then asks if want to edit with Lightroom adjustments, I click edit. THis time I finally get a programme but now it says " some files need to be re-downloaded
" ? Still waiting for the re download of this single file over ten minutes later, it has hardly started. I have given up I can not seem to use this new upgrade and I can’t access the old version.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

52

Let’s try resetting your Lightroom plugin to start with the troubleshooting process. Please follow these directions below:

  1. Close Lightroom fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
  3. Open Lightroom and check the File > Plug-ins Extras again.

After you have done these steps let me know if the plugin is working again.

Topaz Labs Documentation | Topaz Photo AI | Plugins | Lightroom Classic

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the 'Help > Open Log Folder ’ menu option. We will also need to get a better understanding of the machine you are using with Photo AI, to do so please send in your full system profile information:

How To Obtain Your System Profile (Windows)

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

53

If you are still experiencing problems please reach out to us at the following link:

Topaz Labs | Support Page

Or you can send us an email at help@topazlabs.com

54

@john.docherty when you send in the email to us at help@topazlabs.com, can you confirm if you get a specific error when doing File > Plug-in Extras > Process with Topaz Photo AI?

Thanks!

57

Hi John. I was able to download the file at 2 o’clock this afternoon it took almost 2 hours. I then tried the Repair button, but gave up after about another two hours when I was on file 30 of 126. Then I uninstalled the program because I didn’t have an option of just installing. The only two options were repair or uninstall. I then went back to install the program
 126 files later, And over three hours and it finally downloaded. That’s all just an FYI. It works fine now. The trick was to uninstall, even though it was already on there and then reinstall
 so someone doesn’t spend over five hours trying to get this sorted out. Sorry it’s been a long few days fighting with the computer. Thank you so much for getting back to me so soon , too bad I couldn’t have started this this morning, but I had an appointment
 thank you again for your help. You guys are always good getting back quickly. Cheers. Norrie

1 Like
58

Hi, I can confirm there is no error message at any point.

59

Hi, i’m afraid i’m having the same issue re Photo AI as a Lightroom plug in, after reporting the same issue a few days ago i was advised to re load a previous version of PAI to use in lightroom, i did this and it worked ok, now after installing updates yesterday i’m back to the same position of not being able to use PAI as a plug in, when i try to use the plug in extras option i get this message, “Topaz Photo AI either failed to start or did not finish successfully, Exit code 3221225477” so it seems we’re back to square one with this particular issue.
Thanks, John.

60

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
When I try to edit a photo from Lightroom CC to Photo AI version 3.3.0, Photo AI opens for about a second and then shuts down. I have tried it in version 3.2.0 and it works fine. But in version 3.2.1 and higher, it crashes every time. I am still able to send a file to Photoshop and use Photo AI 3.3.0 successfully.
Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v3.3.0] on [Windows 11]

61

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

62

I just uploaded my dxdiag.txt file to your drop box as requested.

Paul bosselait

64

Thanks for sending in that information.

I want to see if updating your GPU driver will resolve the problem, as there is a more up-to-date driver that has been released.

Please use the following link to update your driver:

After the update, let me know if you are still experiencing the problem.

65

I updated the driver. Restarted my computer. Same issue.

Photo AI flashes open for less than a second then immediately shuts down. I tried it in both Lightroom CC and Lightroom Classic. It does work when I send a photo from Lightroom to Photoshop. I can then open and edit a photo in Photo AI and return to PS then to LR.

Paul

66

It will help to know what exactly happens when you use the File > Plug-in Extras > Process with Topaz Photo AI, if an error appears, I suspect it would be an error 3221225477. If this is the case, we have an open ticket with our development team so I can add your information and send the proper workaround.

Photo AI | Plugins | Lightroom Classic

Also, to help the development team, we will need the following information:

Log Files

  • To gather logs, open Photo AI go to the menu bar on top, and then go to Help > Open Log Folder.

    • Please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

67

John,

Thank you for continuing to work on this. The error code from Lightroom Classic is as you stated. Lightroom CC does not give an error code. It just flashes open and immediately closes. I have attached all the log files.

Paul

(Attachment lastSessionFiles.txt is missing)

2024-10-22-15-53-19.tzlog (239 KB)

2024-10-25-12-36-36.tzlog (16 KB)

Automate Plugin Log.txt (8.38 KB)

Filter Plugin Log.txt (6.4 KB)

2024-10-22-16-19-22.tzlog (223 KB)

2024-10-22-16-15-4.tzlog (175 KB)

2024-10-22-15-55-24.tzlog (128 KB)

2024-10-22-16-02-15.tzlog (351 KB)

Topaz Photo AI Installer Log.txt (4.73 MB)

2024-10-25-12-29-16.tzlog (16 KB)

2024-10-25-12-23-3-1.tzlog (16 KB)

2024-10-25-12-23-3.tzlog (15.9 KB)

2024-10-24-20-09-36.tzlog (15.9 KB)

2024-10-22-16-34-18.tzlog (112 KB)

68

Aus Lightromm bearbeiten mit Topaz AI, Topaz AI wird nicht geöffnet.

69

Hi Harald. While you’re waiting for someone from the Topaz Support Team to contact you, in the meantime try this quick workaround.

The next time Lightroom fails to send the image to Photo AI simply open the Photo AI app as a Standalone now, return to Lightroom and use the Edit command again to send and edit the image within Photo AI

Hope this helps