I was instaling an update, but the installer crashed before loading the models.
What do I do?
Please send me your system profile information so I can get a better understanding as to how to troubleshoot the problem you are having.
You can securely submit your files(s) to my Dropbox using the link below.
Please be sure to send me a note here to let me know you sent something.
Here is another screen shot of my computer info.
Basically the same as the previous one.
Please don’t ask me to use dropbox again. My answer will not change.
m
System report attached.
Mac Pro.spx (7.73 MB)
Same issue—Installer is NONREPSONSIVE trying to load models
I don’t know if this will solve the problem for everyone, but it worked for me.
I turned off all my other devices including the television.
I turned off every application that was running.
Turned off Virus Protection and VPN.
And it took a while, but it finally worked.
m
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THANK YOU! Will give it a try tonight!!
Good luck. No guarantees.
Let me know if it works for you.
m
Sometimes your system network settings might be blocking the application ability to download all the required files for installation.
Please disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files.
I did what you suggested above. It didn’t work.
m
If you are still experiencing problems please reach out to us at the following link:
Or you can send us an email at help@topazlabs.com
THANK YOU MARJORIE!!!
TOPAZ 3.3 NOW INSTALLED
I did exactly as you said.
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I’m so glad.
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