Renders are lost when changing between previews

Topaz Video AI Bugs and Issues
1

In the version i had before the currently active one, 5.1.1, I could load a video, then select an AI model, press render/preview, select a new one press render/preview untill all the previews I wanted were queued. Then they would finish in turn.
If i do this now it will cancel whatever preview it was trying to render and start the new one.
This behavior is super annoying and time consuming!
Now if I wait for a preview/render to finish, and move to the next one and wait for that to finish, I cant move back to the one that was done, it will be gone/lost.
Another thing, I am using side by side view, when a render is done it till not automatically s show up in the B view, I have to move the timeline slider to get an updated/rendered frame, this was not the behaviour before, and is super annoying and time consuming.

Windows 11 (fully updated), RTX 4090 (newest drivers) , I9 10900K, 32GB RAM.
Topaz Video AI 5.1.1.

logs attached.

no screenshot needed i would think. Let me know if you need something.

logsForSupport.zip (331.1 KB)

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6 Likes
2

I’m noticing this as well. It basically makes it impossible to quickly compare previews.

2 Likes
3

The team is working on a patch for this that they are hoping to release soon.

2 Likes
4

[If you are posting a new bug, please include the following]
I have exactly the same problem.worked great up until a few days ago.

I’m on Mac OS M2 Pro Sonoma 14.5

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

5

Can you share your logs?

6

Hi,
Do you have a timeframe for these problems? The program has been pretty useless for me for a week now :frowning:

Alternatly can you provide a link to the version that is before 5.1.0 (found that under downloads, but the problem exists here too, got a never one than that perhaps, my logs seems to indicate I was using 5.0.4 before 5.1.1, can I get 5.0.4)?

Regards
Simon

7

Simon, here is the link to the release page for v5.0.4. I do not have an updated from the team at this time as they are still testing and working on the issue.

8

Happy to - please help me by telling me where I can find these logs?

Regards

Nigel Cox

9

Nigel in the program open:
Help > Logging > Get Logs for Support
Regards
Simon (who started the topic, not an topaz employee)

10


Regards

Nigel Cox

logsForSupport.zip (4.3 KB)

11

Windows environment.
After a preview for example of 5s, after click on editing pane just to change some settings and do a comparison, the “old” preview is lost. The preview time on the timeline disappears and all is lost.

12

This is a known issue that the team is working on fixing. I have combined this post with the previous thread.

1 Like
13

Hi, any ETA on a fix? We are coming up on 3 weeks soon.
Regards
Simon

1 Like
14

This is still in the process at this time.

15

Hi

I did send these.

Can you tell me if you are working on this issue if it is a software problem as it is very frustrating not being able to use the A compared to B renders?

Regards

Nigel Cox
International Freight Solutions
Mobile: 0414 432 770
Direct Tel: + 61 2 9401 9531

16

Nigel, this is still a bug in the software that the team is working on fixing. They have been sent the logs from everyone who has shared them when experiencing the issue.

17

Thanks for the confirmation.

Regards

Nigel Cox
International Freight Solutions
Mobile: 0414 432 770
Direct Tel: + 61 2 9401 9531

18

When can one expect a patch for this bug? It’s annoying as hell beeing a beta-tester because topaz doesn’t test their highly expensive software themselves…

19

Hi everyone,
I just tested with 5.2.1 and it seems the “lost renders” bug is gone. At least for me.
Best regards,
Simon

20

This has been resolved in the latest release of V5.2.0 and now V5.2.1

2 Likes