Object Selection Brush for Remove Crashes

Topaz Photo AI Bugs and Issues
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when I try and use remove function and opt for object selection rather than pain - as soon as I try and select object program crashes

Topaz Photo AI [2.4.2] on [MacBook Pro M1 16gb ram on Sonoma 14.2.1]

2

We will be working on a fix for the Object Selection brush in Remove so it’s no longer crashing. I know it’s the easiest way to do selection in Remove so it’s quite frustrating that it doesn’t work right now.

3

Many thanks John do rectudcupdate and I will look forward to that.
Thanks
Thomas

1 Like
4

I have been seeing a few random crashes since updating to 3.0.1, with no single user action seemingly to blame. However, I can reliably recreate a crash when trying to use the Removal tool as detailed in steps below:

Steps to reproduce issue:

  1. Open image (multiple tried) and allow auto pilot to complete
  2. Add enhancement - select Removal
  3. Wait for progress bar to settle (preparing, locking edits, etc.)
  4. Attempt to select or paint for removal
  5. Crash occurs on first or second selection attempt.

Topaz Photo AI [v3.0.1] on [Windows 11]

5

I am on windows 10 and I have the same issue,
for me it crash only when you use object selection, and do not crash with using the brush selection.
what I do is… I open an image, i remove all the enhancements, including the upscale, and then i use the removal object… i noticed that the larger the image, or the more the corrections, the more often the crash. I think it’s an out of memory issue. I have a RTX 2070 super with 8GB or ram-

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Step 1) Start Remove…
Step 2) I changed power/quality to all the way up
Step 3) I changed to object selection
Step 4) I selected a person.

Tried in older version. Then it informed me of an upgrade when restarted. I upgraded to:
Topaz Photo AI 3.0.2 still same crash
2024-05-10-07-22-6.tzlog (117.2 KB)

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I have exactly the same problem on Asus PC , running latest and up to date WIN10, the program crashes when I choose the "object selection " option in the "Object Selection " menu, the “regular” option works fine

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

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App closes suddenly when remove with object selection, no matter the image, nor the number of processing layers.

  1. Open the image
  2. Select remove tool
  3. Choose object selection.
  4. Click elsewhere when system is computing, not waiting to the selection ends. Repetitive clicks also reproduces this instability.

The only workaround is being very careful using the brush: slowly, clicking when the system responds.

Topaz Photo AI v2.4.x on macos Sonoma 14.4 macbook air M2.

2024-03-20-21-31-57.tzlog (131.2 KB)

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Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:

Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:

Topaz Photo AI | plist Files Mac

After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.

Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:

Example of Proper System Preferences

Finally, rerun the installer. You can download a new installer from the downloads page directly :

Topaz Labs Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

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Thanks John, but nothing change at all: repetitive clicks on object selection in remove close the app. Also in state ‘preparing’ when remove starts.

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Please reach out to us at the following link so the team can take a look at this together:

Topaz Labs | Support Page

12

The problem persists in newer versions.

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When using the Generative Remove feature Photo AI (3.0.1) will crash completely out when using my Intel Arc a770 video card.
When using the CPU the application will not crash.

System:
Windows 11 pro os build 22631.3447
Intel i9 11900k
ROG STRIX Z490-E motherboard
96GB ram
ASRock Arc a770 16GB video card - Running latest driver version 31.0.101.5445 (Driver version does not matter it crashed with the previous driver version also)

Steps to reproduce issue:

  1. Start Photo AI

  2. In Edit->Preferences->AI Processor set it to ‘Auto’ or ‘Intel(R) Arc™ A770 Graphics’ and Apply

  3. Close and Re-Open Photo AI

  4. Open a .tiff file (Example I am using is 4128x6192)

  5. Allow Photo AI to choose and apply its autopilot enhancements

  6. Wait for the Preview is finished

  7. Click ‘Add enhancements’-> Generative → Remove

  8. Select area of photo to ‘Remove’

  9. Select ‘Remove selection’
    10.‘Preparing’ spinner will start and the application crashes

  10. Restart Photo AI

  11. in Edit->Preferences-> AI Processor set it to ‘CPU’

  12. Repeat steps 3-10

  13. The application finishes and ‘removes’ the selected area.

Using the older Photo AI 2.x builds ‘Remove’ would not crash the application but the remove action would fail with an error.

This happens after a re-start of the computer or if the machine has been up for a while.

Crash log file attached

Topaz Photo AI v3.0.1 on Windows
2024-04-29-22-29-38.tzlog (145.5 KB)

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Attaching DxDiag log
DxDiag.txt (118.8 KB)

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Thanks for sharing that information with us here. I have reached out to some of the developers to see if we can figure out why this is occuring while using your GPU. I will be sure to reach out to you once I hear back from them.

1 Like
16

Following up, this is still an issue with version 3.0.2

Is there anything else I can provide to help with this?

Thanks

17

Sorry but this is an incorrect merge of issues.

The issue mentioned in the earlier posts is about crashing when using the brush to select areas to remove.
While I do occasionally notice a significant pause and a large spike in memory consumption while using the selection brush this does not cause my crash.

With multiple mouse clicks I will see short hitches and pauses in Photo AI as the selection mask is created
Watching the memory graph in the Task Manager I see the amount of memory consumed jump up and down.
While ‘painting’ areas into the selection mask memory consumption will go up.
When the application pauses and hitches after a mouse stroke you will see the memory consumption drop.
With the latest version 3.0.3 just downloaded a few minutes ago the mask will disappear after one of these ‘hitches’ and the memory consumption will drop until you mouse over it (no mouse buttons selected just a mouse over) and then the previous selections will appear and the memory consumption will grow again as the mask is repainted.

This is a completely different issue than I am reporting.

The crash I am seeing is after creating the selection mask (not during like above) and selecting the ‘Remove Selection’ button while using the Intel Arc card for its processing.

My assumption is Topas is using OpenCL for its processing when using the GPU for processing and the issue is PhotoAI not handling the outputs correctly or is not handling a crash in the OpenCL code.

Microsoft’s implementation of OpenCL may be the root cause of the issue, but PhotoAI should not be crashing out.

If you and your dev team need me to demo the issue, I am willing to schedule a time to do so.

But it was incorrect to merge my issue thread with this issue thread that will ‘close’ in 4 days, a month earlier than my thread would have closed.

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I started this thread and it was not about the painting brush, but rather object selection to remove. Painting brush works ok.

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About 7 to 8 times, PhotoAI has crashed & closed the program & returned to Adobe LRC without completing the Remove function. It has happened everytime during the selection process itself. This had happened even in the previous Update.
2024-06-03-11-11-57.tzlog (110.1 KB)

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

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