brad.ito
(brad.ito)
November 19, 2020, 6:26pm
2
let us know how folks like the new UI!
AiDon
(AIDon)
November 20, 2020, 2:32am
3
Hi Brad, Like the UI but just noticed that Mask AI was still running in a background process long after I exited.
I created a DMP file for you before shutting down the process so let me know if you want it.
1 Like
john811
(John)
November 20, 2020, 2:36pm
4
I used the Windows full installer on Win10 PC.
Program starts then crashes as splash screen appears. I tried rebooting to no avail.
brad.ito
(brad.ito)
November 20, 2020, 4:32pm
5
Thanks @AiDon . We did switch the framework used in Mask as part of this update, but it should just match what we use in Gigapixel and DeNoise now.
Are you only seeing this in Mask?
brad.ito
(brad.ito)
November 20, 2020, 4:44pm
6
@john811
Oh no, sorry to hear that that’s what is happening. We had done our own testing and it has been working.
What version of Windows 10 are you using?
how find Windows 10 version
john811
(John)
November 20, 2020, 9:27pm
9
Version 2004 OS Build 19041.630
AiDon
(AIDon)
November 21, 2020, 12:13am
10
Yes Brad, only in Mask at the moment. It may be associated with clicking the X on the top right to exit whilst calculating a mask as it exists immediately.
TPX
(Thomas D.)
November 21, 2020, 10:06pm
11
bug report:
The displayed brush size corresponds to the black point (i don’t know why this was not taken from the screengrab), the blue mask to what is drawn.
Usually I use mask only when every other solution of photoshop fails.
Here i wanted to select the sky to adjust its color.
fotoman
(Harry)
November 22, 2020, 2:00pm
12
Win 10 PC
Installation took a little longer than normal for some reason. Ran the program with no difficulties whatsoever.
Used the following preferences:
Can you upload your logs?
john811
(John)
November 24, 2020, 6:57pm
14
SInce it crashes immediately I have not been able to turn logging on. There are no logs in the normal location.
The new program keeps crashing when using from Photoshop. I get "Error: plug-in has crashed.
I’ve uninstalled and re installed and nothing is working.
Here’s how to turn file logging on outside of the application:
Go to the search menu in Windows (hit the Windows key on your keyboard, start typing, or hit the spyglass icon on your taskbar)
Type in reg
Click Registry Editor
In the search bar at the top, paste in Computer\HKEY_CURRENT_USER\SOFTWARE\Topaz Labs LLC\Topaz Mask AI\appMain
This’ll open up a folder, you’ll need to double-click fileLoggingEnabled , type in true , then hit enter
Here’s a screenshot to help:
Now if you try to start the program, does a log file get generated?
john811
(John)
November 27, 2020, 8:34pm
17
Here is my log file
2020-11-27-14-28-7-Main.tzlog.txt (2.9 KB)
Remove txt extension
Also have brush size issue mentioned above. Actual brush stroke much larger than indicated brush circle. Makes it tough to outline subjects. At least I know I’m not alone!
@taylor.bishop
Hello Taylor,
Untypical problem
Your program Topaz Mask AI 1.3.6 doesn’t even start:
Win says: “The application was unable to start correctly (0xc0000005)”
System: Win 7 pro, 64-bit, service packed.
Installed from full, commercial installer (production version)
Mask AI (any version) never installed before
Your other programs still work great (incl. Studio 1/2, Simplify, and some betas before the end of trial), also all software from my laptop.
Regards,
Lech
Hi There,
I recently bought Mask AI, and i was wondering if the fact that the pixel paint (keep , discard, compute) overlaps or is bigger then the selected cursor size. this is obviously really problematic as it require numerous repaints in detailed parts of a picture.
is this a known topic?