I cannot get Topaz Video AI to work despite having a machine that meets all the requirements, the latest drivers for the Video Card and Windows 11. It refuses to export the video. Is there anything else that I could do? How do I send the log Files generated.
To get 3.5.2 to work do at first this:
Then download the install file here:
When you like to use Iris as enhancement you have now to choose the right Model V1 or V2
Set Input Video Condition: Enhancement/AI Model:Iris/InputVideoCondition:
For Low Quality Videos below 480p(vertical resolution) choose Iris-V1, for better resolution choose medium quality.
To get the logs for support copy them from here after the export or an error accourt:
In Topaz Video AI
Help/Logging/Get LogsForSupport
Copy the file logsForSupport.zip and paste them where you can easy find them.
Upload this file choosing the arrow up icon out of the box where you enter the text into this forum.
With this arrow up icon you can also upload pictures…
It did that as I got the message it would uninstall the previous versions so that did not work?
Yes uninstalling with the update function out of an older version didn´t work when updating to 3.5.2 here because some critical variables changed since 3.5.2 where just uninstalling alone didn´t work.
So it´s needed to manually deinstall Topaz AI and after that
the registry entrys have to be deleted by hand to completely erase all variables older versions used.
The presets will still be there…
For safety reasons you can make a backup from them, they are located here:
Windows:
C:\ProgramData\Topaz Labs LLC\Topaz Video AI\presets
At the developers:
3.5.2 is missing a function to erase critical Registry variables while installing so that didn´t happen again in the future…
It should be always possible to go back and forward between different versions.
That seems to have worked and I also ran a Registry Cleaner at the same time with a restart of the PC.
This is the first version of Topaz Video AI I have managed to get working. I even purchased the 1st version but got a refund as it did not run on a new PC with an approved Video Card, Processor and plenty of RAM.
Since then I have moved on to other video editing AI applications (Windows and Android). Will wait to see what improvements come in V4 before assessing again.
Thanks Mark
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