I can not get Video A! 7.1.0 to work no matter what I do as advised in this thread. I have deleted it multiple times and removed the preference files per instructions and done clean install after clean install to no avail - always crashes and I get a report to send to Apple. Going back to 7.0.2 opens without a problem.
On Apple iMac Pro running 15.5
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update to 7.0.1 on Mac sequoia 15.5 crashes after download
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App crashes when trying to update to 7.0.2 Video AI
Do a clean install from the Video AI v7.0.2 launch page here
This should resolve the issue and have the app install on your system and run.
I download updates then immediately after the application crashes. It has been this way for months.
I have a Mac Book Air with M1 chip and 16 GB RAM
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I am unable to update TOPAZ Video AI on my Mac M4 Max 15.4.1
TOPAZ Video AI will simply crash. It’s been this way for quite a few versions now.
Previously posted this here: Unable to Update Software
The only solution is to manually uninstall and then re-install again.
I love staying up to date but this is a bit of added friction each time we do this.
Open to trying anything to fix this.
Thanks!
I’m having the same problem with the VideoAI release and Beta. Same error you were having. On my 2019 MacPro.
I have not had luck uninstalling the software and reinstalling. Same problem. Any advice?
Hi,
When I try and download the update for the latest version of Topaz Video AI, it crashes when I hit Install now.
I am running a Macbook pro - Sequoia 15.5
Thanks for the screenshot, what you are seeing is a known issue with the in-app installer.
The easiest way to resolve this is to download a clean installer from this link here.
This will overwrite the current installation of the app and provide that update.
If you run into any other issues, please message the support team directly at help@topazlabs.com
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What you are running into is a known issue with the in-app updater. To avoid this, we recommend downloading updates directly from your “My Products" page or the release forum. Below is the link as well:
It works, thank you.
Also crashed when Updating to 7.1.1 - I have attached both the apple log and the logs from the app when I opened it again.
logsForSupport.zip (8.2 MB)
Apple Logs for Support Crash when updating to 7.1.1.rtf.zip (25.4 KB)
Hi All. I am the OP and I have a solution. TOPAZ does not seem to understand that the issue is totally related to you moving your mouse - Start the download and DO NOT HOVER OVER THE DOWNLOAD IN THE UPPER RIGHT CORNER - this WILL CASUE THE CRASH. You need to NOT MOVE YOUR MOUSE AT ALL DURNING THE DOWNLOAD!! However, YOU DO need to have your mouse RIGHT BELOW the download in the upper right corner - put your mouse there and DO NOT MOVE IT - once the download is complete you can move your mouse BUT YOU HAVE ABOUT 500 msec to click that install word and the install will start - if you do not move your mouse it SHOULD not crash. Please if it does crash send the report to Apple so that APPLE and TOPAX see the number of times it is crashing - I have had this problem of crashes for the last 4 or 5 updates and I agree it is EXTRAORDINARILY frustrating - I have no idea why it is that moving your mouse will crash the download - please give this a try and I hope it helps you all resolve the issue.
I’m running Video AI 7 on a Apple Silicon-based mac, and it crash every time i try to install an update!
Yes, it’s the mouse issue alright. I just crashed the Topaz Video AI 7.7.1 download process three successive times by moving the mouse. I outfoxed it the fourth time by not moving the mouse during the download stage, then waiting 5 mins before moving the cursor very s l o w l y towards the Install button and voila it worked! Topaz Video AI devs, please fix this absurd state of affairs, unprecedented in the entire history of app updates!
Thanks that worked for me too!
Totally crazy but this “mouse issue” comment is helpful — it’s definitely the mouse issue. But instead of waiting five minutes, this is how I managed to update:
Note: you might have to go through step 2-3 several times until you eye-ball where the buttons are, making sure to never move the mouse when the Video AI is active.
I can’t believe it’s the mouse move that’s causing issue!
Hi,
same problem here on a MBP M4Pro and a Mac Studio M4Pro too. Clean install does not change anything. Same today with the last Vieao AI iteration.
I join crash report if useful.
Best regards.
Topaz VideoAi crash report.txt (201.5 KB)
PS: I can confirm teh mouse issue
