[KNOWN ISSUE] Update to Video AI 7.0.1, 7.0.2, 7.1.0, 7.1.1, 7.1.3 crash on download [MAC]

Video AI Bugs and Issues
44

VAI 7.1 update appears to download, but crashes when attempting to install.

MacBook Pro 2024 Silicon M4 Max
Memory 128GB
Mac OS Sequoia 15.6.1

45

After downloading installer, Mac crashes with kernel panic. M1 Max Mac book pro. MacOS 15.6.1 . 32GB RAM.

logsForSupport.zip (198.5 KB)

46

Same here M1 MAX on macbook pro latest OS

47

[If you are posting a new bug, please include the following]
Every time I try to update it gets halfway through uploading and crashes.

I have a Mac Ultra M2
2025-08-27-10-25-34-Main.tzlog (373.7 KB)
2025-08-27-10-28-36-Main.tzlog (336.6 KB)
2025-08-29-09-40-13-Main.tzlog (133.5 KB)
2025-08-29-09-40-38-Main.tzlog (137.2 KB)
2025-08-29-09-41-45-Main.tzlog (895.6 KB)
2025-08-30-21-07-44-Main.tzlog (195.9 KB)
2025-08-30-21-08-28-Main.tzlog (170.4 KB)
audio-codecs.json (753 Bytes)
proxy.json (25 Bytes)
video-encoders.json (19.1 KB)
Mac Studio.spx (10.4 MB)

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

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48

Same issue. Crash on download of updates.

Here are excerpt of redacted logs: Process: Topaz Video AI
Version: 7.0.2
OS Version: macOS 15.6.x

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000000ba
Termination Reason: Namespace SIGNAL, Code 11

Crashed Thread: 0 (main)

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 QtQuick QQuickItem::isVisible() const
1 libQWKCore.dylib QWK::AbstractWindowContext::isInTitleBarDraggableArea(QPoint const&) const
2 libQWKCore.dylib QWK::CocoaWindowEventFilter::sharedEventFilter(QObject*, QEvent*)
3 libQWKCore.dylib QWK::SharedEventDispatcher::sharedDispatch(QObject*, QEvent*)
4 libQWKCore.dylib QWK::AbstractWindowContext::eventFilter(QObject*, QEvent*)
5 QtCore QCoreApplicationPrivate::sendThroughObjectEventFilters(QObject*, QEvent*)
6 QtWidgets QApplicationPrivate::notify_helper(QObject*, QEvent*)
7 QtWidgets QApplication::notify(QObject*, QEvent*)
8 QtCore QCoreApplication::notifyInternal2(QObject*, QEvent*)
9 QtGui QGuiApplicationPrivate::processMouseEvent(…)
10 QtGui QWindowSystemInterface::sendWindowSystemEvents(…)
11 libqcocoa.dylib
12 CoreFoundation CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION
13 CoreFoundation __CFRunLoopRun
14 AppKit -[NSApplication run]
15 QtCore QEventLoop::exec(…)
16 QtCore QCoreApplication::exec()
17 Topaz Video AI main