Importing error v4.1.0 Mac

[mi.ryoo]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

1. Step 1. run whatever task you want (my case denoise)
2. Step 2. complete until exporting the video
3. Step 3. try import another clip into Topaz ai

I tried resolve the issue by searching for the already existing topics and it worked.

V3.2.3, v3.2.4, & v3.2.5 Mac Import Error

If you are a Mac user on v3.2.3 and you are unable to import files, you can resolve this by performing a clean install, however, it would be great if you could share your logs with me prior to performing this step. To gather logs, please select Help > Logging and make sure that there is a check mark next to Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the zip file to your reply. Here are the resolution steps: Uninstall Topaz …

but after a single new task has completed, the issue comes back again.
I can’t uninstall and reinstall everytime I face this issue… really bothers me a lot.
logsForSupport.zip (173.8 KB)
Mac Studio.spx (8.2 MB)

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[kyle.topazlabs]

I am seeing an error in the logs that pertains to disk access and that the app can not open the export directory or does not have access to it. If you are using an external drive double check that the letter for the drive has not changed and that the app has full permission to that drive for reading and writing.