i contacted topaz on the link you sujjested and they gave me a list.it was a proxy server that was switched on .switching the proxy server off solved the problem
thanks for your help
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Youāre very welcome! Thx for the update. Iām glad it was easy to fix. Happy Image Processingā¦
Maybe you try the new Game Ready driver released today.
Give us a Feedback if it worked please.
Thanks for the suggestion. Fortunately I already resolved the issue with Topaz Labsā support staff. I had to move the ātgrcā folder in āC:\Users<my user name>\AppData\Local\Topaz Labs LLC\Topaz Gigapixel AIā and now I can process images fine.
hello. For the next update, what would be nice is to add a button to remove compression artifacts like in VEAI. it will be great.
Hello,
Is it possible to uninstall the last update?
Thanks,
Randy
If you want to go to 5.6.0 you will have to raise a support request at the main website.
If you want to revert to 5.5.2 you should be able to download from the first post in the thread in the product release section.
AiDon,
In the middle of a project and this is such a relief to know. Thanks so much!
Randy
Hi Don,
One more thing. How do I edit my name in the profile (i.e yours says AiDon)? Tried to go to profile and save changes however I still see Randy.Yoda.
Randy
Randy, If you are logged in, go to your acct page & edit your acct info (including username) you should be able to save the changes on that same page using a save button.
Hello Yes, I am not able to edit username, only the profile. Entered first name and saved changes. There is no edit (pencil icon) available for username.
Has the option to lower processor usage in Gigapixel AI been removed?
Iām running Gigapixel AI v5.6.1 (latest as of 21.09.07) on both a 2019 iMac and a 2020 M1 Air, and on either machine using various images Gigapixel is triggering a hard system restart when processing reaches about 80ā90%. I imagine the issue could be due to overheatingā¦ but itās strange that it would occur on both machines.
I am pushing the softwareā¦ bulk enlarging 5k px images to +20k pxā¦ but Iāve successfully done this to thousands of images in previous versions of Gigapixel without the restart issue.
Anyone else?
Randy,
Can you go to the box on your acct page (from the Settings cog symbol) that is labelled āNameā & enter and change that to a handle youād prefer to have show up? ie, not enter your real name anywhere in there.
Name is not the āuser nameā, user name is the one the shows in a post and can be referenced with the ā@ā symbol.
That option was only for GPU, for the issue you are facing you should raise a support request at the main website.
Yes. Iād usually think of them as separate things tooā¦ But āNameā seems to be the only editable field that I could locate. And, if someone sets that āNameā box to a handle thatās an alias for them it should show up next to their avatar or picture - I thinkā¦ But, to your point, their real name likely wonāt show up also - unless itās done as a single string.
Is there a way to manage them separately that you know of? I had to consolidate mine b/c it did some funky things back when years ago.
No other way that i know of for users but mods and admin should be able to do it.
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Iāve just upgraded from Gigapixel 5.5.2 to 5.6.1 (full install on Mac Mini 16 GB with OSX 10.15.7) and now it crashes while saving the processed image. Iāve also checked uninstalling the current version and making a fresh install, to no avail. Any hints?
Try looking at the logs, they can be found under the Help menu. Also make sure you have the necessary permissions to save to that location.
Is this not the name you are looking for? 
