Yeah, I was running into the same issues with my JPEG’s and mentioned the issues here previously…
It needs to have an RGB profile for it to work, YUV is not supported according to both AiDon and taylor.bishop.
I really hope they support YUV again soon since I do not feel like converting and having it mess with timestamps… 
I believe the developers are looking into it.
What is the deal with the “little red bug” artifact when using the new compressed model? It looks like there are little red insects all over the image. It’s freaking me out!
This is old bug.
What do you mean? I’ve never noticed it and it never appears anywhere except with the new compressed mode which is only a few weeks old
Do you use GPU ? If yes, don’t, the bug should disappear. If it doesn’t, don’t use VINO either.
One step forward, and two steps back…
I have this bug when GPU is enabled. GigapixelAI works correct in GPU Mode only 2x mode. 4x, 6x and custom 2x+ is very bugy. GPU Mode has best upscaling quality but its very bugy. VINO/CPU works ok but its lower quality.
Standard Mode - Red Stripe bug.
Compressed Mode - has atrefect ( its identical like in user letterbocks2000)
But GPU Mode has a lot better quality, than VINO/CPU mode. And VINO/CPU Mode has lower stability than GPU Mode.
In my case (upscaling cartoons) it’s not true. Too many artifacts (same small patch repeated all over the canvas) that ruin the upscale.
I am trying to run Gigapixel 5.2.3 either the exe or through photoshop. I just reinstalled Windows 10, ran all updates, and run the latest installer clean on Windows
The app closes immediately without any error message either through invoking through Photoshop under the file menu, automate, or the executable itself.
Any ideas? I paid good money for this and your other products, and I’d like to be able to use them again.
Thanks,
Rob
BTW this is a user to user forum.
Make sure your GPU drivers are up to date from the manufacturers website as, typically, Windows update doesn’t have the latest drivers.
Also make sure the High-performance GPU is allocated to GigaPixel in the Graphics Settings of the Windows Settings if you have more than one GPU.
Then try and run again. If it exits immediately then there may be a entry in the Windows Event Manager.
Hi Rob,
Can you try uninstalling and trying the previous Gigapixel version? v5.2.2. This’ll help me identify what the issue is. Let me know if that version works. If it does, then next Wednesday’s release should most likely fix your issue (if it doesn’t, we can continue troubleshooting).
Thanks!
Obviously, it’s not only a user to user forum when the developers answer user questions directly. Do moderators have other moderators above them to edit or delete inaccurate posts?
It is and sometimes developers are here but usually you will get a quicker response from support.
And you are who to make comments like this?
Just messing with you, have a good night.
Read the guidelines for using the forum…
Is anyone else not able to zoom out far enough to use the crop? I reinstalled it twice and no luck. I am running the latest Nvidia driver and this is baffling me. This version also seems slower in GPU mode.
Is anyone else not able to zoom out far enough to use the crop?
This is a known issue and will be fixed in this week’s release.
Actually, the bug is still there, just reduced a great deal. It’s a damn shame as the compressed model is absolutely fantastic, but that bug destroys the image.
