I found this problem. When the face refinement is turned on, the program is stuck at 2% progress
Can you please go to Help-> Graphics info., press Copy and paste the info here. Also look at your preferences and post a screenshot or just say what they are ā¦ mine is:
As you can see Face Refinement isnāt an issue with GPU (mine is GTX1050/4GB):
Hi all,
Iāve updated the post at the top of this page with instructions on how to fix the crashing issue in this version. We upgraded one of our 3rd-party libraries in this version which is causing the majority of crashes. This is due to out-of-date NVidia drivers, or using the Studio Ready instead of Game Ready driver.
Weāll have an update out in the next few days that will prevent the crashing, but you may still run into issues with face detection in particular if your drivers are out of date. If youād like to skip all of this and revert back, you can find the 5.1.4 installer here.
Hi ggroves,
Can you send me a screenshot of the issue? Nothing changed in the UI in this update that would affect this.
Gigapixel not working on 5.1.5. Bummer. Should have left it beā¦
Application & Version: Topaz Gigapixel AI Version 5.1.5
Operating System: Windows 10 (10.0)
Graphics Hardware: GeForce RTX 2080 SUPER/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 452.06
CPU RAM: 130945 MB
Video RAM: 8192 MB
Preview Limit: 6636 Pixels
I seem to be having the same issue with the latest update as other people. If I drag a file into Gigapixel it just freezes before it shows a preview and I canāt click anything in the app. If I use the Photoshop plugin I do see the preview, but it sticks at 2% for a while before crashing.
Please go to Help-> Graphics info., press Copy and paste the info here.
Application & Version: Topaz Gigapixel AI Version 5.1.5
Operating System: Windows 10 (10.0)
Graphics Hardware: GeForce GTX 1660 Ti/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 445.75
CPU RAM: 32702 MB
Video RAM: 6144 MB
Preview Limit: 7509 Pixels
Try updating your NVIDIA driver to the Game Ready Driver, v452.06 from thr NVIDIA website to see if that makes a difference.
Same problemā¦
Application & Version: Topaz Gigapixel AI Version 5.1.5
Operating System: Windows 10 (10.0)
Graphics Hardware: GeForce GTX 1660 Ti/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 452.06
CPU RAM: 16339 MB
Video RAM: 6144 MB
Preview Limit: 7747 Pixels
New driver fix problem only on old graphic card like GTX 9x0/10x0, new graphic card like RTX 20x0/30x0 and castrated GTX 16x0 has crashed and need to be fix on 5.1.6.
1 Like
Hi, not seen the minor issues I have listed as fixed in any of the notes since the beta, so I hope itās appropriate to post what I found there, thatās possibly still in the later versions?
Is it just accepted that dragānādrop never works the first time, but does after restarting GAI, every time itās reinstalled? Ditto SAI?
I cannot select OpenVino when I used to be able to on 5.0.4.0 - which was the last version I spent time on, only just got the beta, so Iām a bit behind.
Exporting crashes out to the desktop after a few seconds - no error messages - when I turn off GPU processing, when Iād previously used CPU with OpenVino, although it could have been wrongly reporting that it was using it before, I guess?
I have other notes, but if they should go somewhere else, they can wait. Yes, Windows 7ā¦ 
Application & Version: Topaz Gigapixel AI BETA Version 5.1.0.2b
Operating System: Windows 7 SP 1 (6.1)
Graphics Hardware: GeForce GTX 980/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 452.06
CPU RAM: 12279 MB
Video RAM: 4096 MB
Preview Limit: 4776 Pixels
That is correct if the application is started using the option to run from the installer first. If you unclick the Run option on the installer, exit and restart from the desktop this wonāt happen.
You should have logs available if logging is turned on from the Help menu. Submit those to support or upload to this thread. You will need to change the extension to TXT though.
Note it may be more difficult because Win 7 is unsupported.
So you actually reverted to the production version from your beta driver and the error was still happening in your case?
is there a specific page where we can ask for feature requests?
Example: Imgur: The magic of the Internet
Would be awesome if we can edit the scaling name structure just like we can for suffix. I like keeping my file names simple and short so I want to edit ā-scale-6_00xā to ā-6xā .
Imgur: The magic of the Internet
This would be nice to have.
Raise a new thread in Topaz Products, Product Feature Requests and donāt forget to click on the vote box.
For NVIDIA GPU user I have been testing drivers, not only for Topaz products, and we found there have been issues with driver releases since April ā¦ both for Studio & Game, we have looked at those back to the one noted in this article as the last stable one we could find.
Note also RTX series users i am looking for someone to use the version on you GPU and see if that makes a difference for you also.
Hello,
Using the RTX 2080 Super - Also gives me the hang-ups and crashes, even when trying to view a tutorial Using the latest NVIDIA Drivers; using 5.1.4 didnāt cause this, even on the latest driver.
I havenāt tried reverting atm, but since it worked before updating to 5.1.5 - Then Iāll have to just wait for an update.
1 Like
