Am I correct in my understanding that you have a major issue with Gigapixel 5.15 and despite issues being reported within hours of being made available you have not even posted a warning message on the download page never mind pull until the issue can be investigated?
I assume you have heard of the term “duty of care” - if not I suggest you look it up - but please pull the update first.
Then I’d suggest you investigate the common thread from a number of beta testers that they highlighted this issue but their reports disappeared.
And in case you are uncertain at this stage - yes I am a PAID licence holder of the software in question and yes it crashed for me also
As long as I’m not using “Face Refinement”, “Auto-detect Settings” on the right pane and “Use recommended option” in GAI settings window - I can use GAI 5.1.5.
If you manage to turn off “Face Refinement” quickly (if it’s on), you should be able to use GAI next time.
I was searching where GAI saves its settings, and I only found this place:
I wonder if this helps you?
Have a go at the customer because they didn’t follow procedure?
I did mention the product and version I was having the issue with - like everyone else has had to work out themselves - uninstall and reinstall from the previous versions list.
And no I’m not going to reinstall something that doesn’t even start fully when launched - no I’m not a beta tester - I’m a customer who has paid good money for a product and now has something that isn’t fit for purpose.
If as children you all want to sit around arguing over Symantec’s rather than doing something to resolve the issue - I was obviously wasting my time reporting back
And finally can you tell me how am I supposed to know from the update dialogue if the current update is simply the broken one or a replacement with a fix ?
Why do you thing I am ‘having a go at you’, I just asked you to explain the issue you are facing and paste the Graphics inf. from within the application here …
What are you saying here, I didn’t ask you to reinstall anything and I didn’t mention Symantec. If you want help just do as i asked, it is a start to identify your issue. And I don’t see any mention of your issue in this thread except you said it wasn’t face detection.
AiDon this is not driver fault because Gigapixel 5.1.4 and older version works ok. When preview is active Gigapixel not responding and crash at 2% preview/calibration. When i disable preview, then crash when save image.
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Application & Version: Topaz Gigapixel AI Version 5.1.5
Doesn’t seem like you should have any issues, do you have logs? If logging is on they will be in the the log folder which you can find from the Help menu, add them all to a ZIP file, then upload to a file sharing site such as Google Drive, DropBox etc and post the link here.
Thank you, hopefully this will give more insight to Taylor as the processing options have been changed to add TensorFlow & CPU as a processing option.
And as I only have a GTX1050/4GB I don’t see these types of issues that seem to be restricted to some of the RTX line which I see NVIDIA sending out hotfixes often for the gaming community.
with the new update I can’t see the blur settings on my screen. something changed about the spacing. I have a x280 ThinkPad, small screen, now I have to change my DPI way too small. please make the small adjustment back to what the screen spacing was.
for me, as long as i dont use “Face Refinement”, “Auto-detect Settings”, and use “Use recommended option” in settings, it works for me, otherwise, it freezes at 2% preview
