What library are you taking about?
Previous releases are in the Product Release section …
it is this thing.
Gui.framework/Versions/5/QtGui (which was built for Mac OS X 10.13)
Expected in: /System/Library/Frameworks/Metal.framework/Versions/A/Metal
if you have a solution for OS 10.12 I’d be very grateful
If you look at the system requirements you will need OS 10.13 for this version. You will need to revert to the previous version.
If you read the posts here you will find that the majority of issues are with Macs, not PCs. With any computer you must have a GPU/CPU capable of handling the Topaz AI products. With PCs those with Nvidia GPUs have the most issues.
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Why would MacOS “lock in” a specific version of QT, as if it’s kernel32.dll on Windows or something? There are a LOT of QT apps nowadays, and they usually have their own QT runtime files included.
Hi, I had similar type of the problem when installing Denoise AI for restricted account. I was able to mitigate that by correcting the install directory to be located under restricted user accounts home directory. It seems that Topaz installed does not handle user permissions properly.
(And before anyone says Mac works better, with older installed same issues was with Mac installed).
Link to related post.
(edit: typos fixed)
I’ve the same problem on windows, thats why i convert to Admin account before install and then revert back after.
As usual, software installation required admin power. The case I referred (with older installer) was such, that then when installed with admin account the software would run for restricted account but did nothing. It appeared that some of the registry data (in windows) were incorrectly set, and also restricted users access permissions for required files were not properly set.
I tried to install Denoise AI 2.3.0 and now 2.3.2 on my computer without success and same problem. It loads images ok but crashes as soon as i click on a control button, anyone. My PC is an I5 CPU with 16 GB of ram and GTX 1660 GPU and 6 GB of ram. Works perfectly fine with version 2.2.12. Any idea what’s the problem?
Maybe your gpu driver is not actual.
Please go to Help-> Graphics info press Copy and paste the info here.
Application & Version: Topaz DeNoise AI Version 2.2.12
Operating System: Windows 10 (10.0)
Graphics Hardware: GeForce GTX 1660/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 456.38
CPU RAM: 16290 MB
Video RAM: 6144 MB
Preview Limit: 8000 Pixels
There should not be an issue with that please raise a support request at the main website.
Thank you, I will.
v2.3.2 DeNoiseAI
I use the Split-View, set the Settings to Auto and use Update to denoise an image.
Sometimes the right part of the split-view turns black at the end of the denoising process. It comes back when click on the zoom slider.
Had the same problem in 2.3.1 and I think there is a refresh missing for this window.
Please go to Help-> Graphics info press Copy and paste the info here.
Well, the graphic haven’t changed in a year, but unfortunately the application has become more unstable. Didn’t have this bug in version 2.***
Anyway, the graphics info:
Application & Version: Topaz DeNoise AI Version 2.3.2
Operating System: Windows 10 Version 1909
Graphics Hardware: Intel(R) UHD Graphics 620
OpenGL Driver: 3.3.0 - Build 26.20.100.7325
CPU RAM: 8078 MB
Video RAM: 1500 MB
Preview Limit: 3466 Pixels
Graphics performance settings is set to “High performance”
Another thing:
It is time that this application can also utilize keyboard shortcuts.
When you say graphics performance is set to High Performance, where did you make that setting? And if it is in the Settings (Windows) please add the GPU it refers to.
Thank you!
My Windows Graphics performance reference:
“Topas Denoise AI. exe” setting is High performance
Under Options of this exe the reference is to High performance GPU Intel UHD Graphics 620
That’s how it is. Do you meant that?
Thanks, that GPU just doesn’t meet the requirements for larger images, what are your Advanced Preferences set to?
if you set them to this it may alleviate the Black screen problem:
