DeNoise 3.4

Other Releases DeNoise AI
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My issue with DN 3.4.2 is that is freezes up if I don’t act within a certain time frame of 15-30 secs. I then have to force quit the app, open the app back up, and then it will usually work. This is intermittent. It doesn’t matter if I open it up as standalone or as a PS plugin. Something is very wrong.
I’ve deleted the app, deleted the plist files, and deleted anything relating to DeNoise via search. Redownloaded the app. Even reinstalled the 3.3.4 as I saw someone on this thread said it helped. It didn’t. So now I’m going to attempt, again, a complete uninstall, download and clean install. Will let you know.

iMac Pro 2017
Big Sur 11.6.2
3.2 GHz 8-Core Intel Xeon W
32 GB 2666 MHz DDR4
Radeon Pro Bega 56 8GB

UPDATE:

  1. I did a complete uninstall.
  2. Searched for all plist, other relevant files and deleted.
  3. Restarted machine.
  4. Then downloaded both 3.3.4 and 3.4.2 installers and installed 3.3.4 first.
  5. Then installed 3.4.2 by opening the DMG and dragging to the applications folder.
  6. Opened the 3.4.2 standalone in order to install plugins per instructions.
  7. The app asks for verification and I enter my credentials to activate.
  8. I get the dialog of “Thank You. Your ownership has been verified. Please enjoy using Topaz Denoise AI, and thank you for your support!” and…
  9. I click on OK and nothing. I can’t close even the thank you dialog box. It’s frozen.
  10. So, suggestions?

UPDATE 2

  1. I force quit and reopen the app and “reinstall the plugins” to photoshop.
  2. I open a photo but the app takes forever to open a window.
  3. I click through the various styles and hit “ESC”.
  4. The dialog comes up and I click on the close without saving and nothing happens.
  5. None of the buttons now work.
  6. However, I notice that if I click outside the dialog, the faded background still reacts to clicks.
  7. Resolved by uninstalling and deleting 3.4.2 app and now using 3.3.2 that has no issues as of yet.

UPDATE 3

  1. Today, I received the 3.5 update link.
  2. I downloaded from the community forum DeNoise 3.5.0 link.
  3. Installed by opening the DMG file, then dragged and dropped into the applications folder per instructions.
  4. Opened the DN 3.5 in the /Applications folder with no issues and installed Photoshop plugin from the menu. Note: I said No to uninstalling previous version.
  5. Opened the plugin from PS and had no issues thus far.