Cropping Sony RAW image not working; Display after cropping also not working v3.3.0.2b

Cropping not working.
Steps to reproduce issue:

1.Step 1
Open RAW file from Photo AI.
2. Step 2
Select Crop tool. Note screenshot: The cropping grid appears larger than the image. Set the area to be cropped and select Apply. Note screenshot: The cropped image has been cropped severely more than the area selected.
3. Step 3
Save Output. The resulting DNG matches the over-cropped screen display.


Topaz Photo AI [v1.x.x] on [Windows/Mac]

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Not just ARW images. It messes up my old JPGs as well.


Please take a screen recording of this behavior so I can see exactly what is happening.

Loom is a great free application for this: Loom | Free Screen & Video Recording

John,
I have installed Loom and attempted to video the issue of cropping not working.
https://www.loom.com/share/3c31e5102cd84c3cb2e63418d6562513?sid=93be0bdc-cb46-4ed2-91e7-da01c0b987cc

The cropped image on the screen is larger than 100% and I can’t find a way to resize to fit.

The raw image was uploaded to your dropbox. Sound didn’t work. … but the video shows the crop rectangle does not match the resulting image.

Thomas Burns

From “John S via Topaz Community” <noreply@topazlabs.com>
To tgburns@gmail.com
Date 9/30/2024 7:45:39 PM
Subject [Topaz Community] [Topaz Photo AI/Bugs and Issues] Cropping Sony RAW image not working; Display after cropping also not working v3.3.0.2b

John,
The cropping issue is show (again) here. The image, once cropped, seemingly cannot be restored or viewed in full.

https://www.loom.com/share/e3941adbfa134687b1f9aab96a964e55?sid=54ab96a4-09ff-4e96-8041-352057ea6c1a
Thomas

From “John S via Topaz Community” <noreply@topazlabs.com>
To tgburns@gmail.com
Date 9/30/2024 7:45:39 PM
Subject [Topaz Community] [Topaz Photo AI/Bugs and Issues] Cropping Sony RAW image not working; Display after cropping also not working v3.3.0.2b

Cropping is working for me but not as expected. The cropped photo shows a totally wrong, mostly way too small part of the original photo. It does not crop what I wanted to crop.

Thanks for sending over that loom video recording. I’d like to get some more information in order to share this with the development team, would you please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

Photo AI super focus DNG is unreadable (all black).

Steps to reproduce issue:

  1. Open RAW file.
  2. Click on the Super Focus icon. Wait forever for it to process (~35 minutes).
  3. The 8.16mb DNG can be opened in Photo AI or Lightroom, but the file (and preview) is all black.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

John,
The original Sony RAW and resulting DNG files have been uploaded per your request.
Thomas

Would you mind sharing a screen recording of this behavior and workflow you are using so I can see exactly what is happening.

Loom is a great free application for this: Loom | Free Screen & Video Recording

John,c
Regarding the Superfocus issue please see the (link) to a video.
I can’t seem to get the mic to work… although I can normally use it on video chat… the Loom app is having a problem.

Thomas
https://www.loom.com/share/6ae9b860c99e4526ad1d1f45cbbfbcd8?sid=c26f30ff-e821-422d-b78e-75fa41efac1b

From “John S via Topaz Community” <noreply@topazlabs.com>
To tgburns@gmail.com
Date 9/30/2024 8:33:15 PM
Subject [Topaz Community] [Topaz Photo AI/Bugs and Issues] Topaz Photo AI v3.3.02b Super focus image is all black

The Superfocus process runs for over 30 mins on my machine. What are you looking to get a look at?

It sounds like you’re experiencing a significant issue with the Crop tool applying more cropping than intended. This could be related to how the tool is interpreting the image’s dimensions or a bug with the display grid. I would recommend checking if there’s an update available for the software, or resetting the tool settings to default to see if it resolves the issue.

Speaking of image enhancements, you might want to try using tools like Remini Pro, which uses AI to enhance photos and videos with just one click. It’s particularly useful for improving quality without manually tweaking settings, which could save time in your workflow.

Has anyone else encountered this cropping issue with Photo AI, or are there any known fixes?

The cropping issue is with a beta and the Topaz devs are aware of it. The latest release version works fine.

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Super focus focus area is black after processing
Steps to reproduce issue:

  1. Open Sony A1 RAW image.
  2. Review and edit area Subject Area to reduce the area to affected.
  3. Wait for preview to finish (about an hour). Focus area is black in the preview.
  4. Export image.
    [same problem as " Topaz Photo AI v3.3.02b Super focus image is all black "

Topaz Photo AI [v1.x.x] on [Windows/Mac]

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