Topaz Photo AI v3.3.02b Super focus image is all black

Topaz Photo AI Bugs and Issues
1

Photo AI super focus DNG is unreadable (all black).

Steps to reproduce issue:

  1. Open RAW file.
  2. Click on the Super Focus icon. Wait forever for it to process (~35 minutes).
  3. The 8.16mb DNG can be opened in Photo AI or Lightroom, but the file (and preview) is all black.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

7 posts were merged into an existing topic: Cropping Sony RAW image not working; Display after cropping also not working v3.3.0.2b

6

I am having a similar problem, the image is of the recent comet. The original was taken with a Canon EOS 77D and is 4000 X 6000 px and super focus renders it completely black.

I have tried the same thing on an image processed by WhatsApp that is 1066 X 1066 px and that works fine.

7

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

8

John,
I have since purchased a new laptop and am no longer experiencing that problem.
Thomas Burns

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