Same deal, would love to post something…
If you click on the Topaz Labs icon towards the left of the blue bar at the top of any screen you should see this, with a box saying “+ New Topic” under the blue bar and towards the right:
This doesn’t appear immediately for new users (for very good reasons) but I’m afraid I don’t know what the criteria for its appearance are. It might be time or a number of posts made - but I’m just guessing here.
There really is no good reason. Spam? If I’m determined to spam this site i can wait it out if that’s the case. All this does is frustrate legitimate users that have questions.
Forum’s have been around f-o-r-e-v-e-r.
This is the only one I’ve ever encountered with this problem.
I do not have the new topic button although it lets me reply.
Can someone please grant me access? I’d like to post something I need technical help with. Thanks.
This is a very frustrating “feature”. I know from experience that forums are difficult to moderate effectively, and I also know that one or two people will turn out to be (at best) problematic, and a few will turn out to be completely and dribblingly insane, but the vast majority of users are genuine helpful people.
It would be really useful if you mentioned somewhere that we had to do things in order to get posting privileges? Otherwise people (like me) just click around for half an hour or so, get frustrated, and then wander off, never to return.
There’s nothing about this in the FAQ at all. It isn’t even as if the new thread option is greyed out; there’s just no way to start a new post at all. I have literally clicked on every single UI element of the page…
Perhaps consider giving registered paid customers posting privileges out of the box after they’ve bought something? I’ve bought three different products from you in the past for myself, and others for my friends and family too. My account with you should show this. Why treat us all as if we’re all bad by default?
@PaulM there is no + New Topic option appearing for new users on any forum page. It appears to be a Topaz anti spam feature, and a very poorly thought out one at that!
I was going to upload a picture to show you, but I get a pop up saying that’s not something that new users can do; along with only being able to refer to a single user…
I clearly said that it doesn’t appear for new users. I don’t know what the criteria is but it will appear - either that or a plus icon at the bottom right of the screen. Some of us get one, some get the other.
Apologies; I only read the first half of your post…
I’m very sorry to hijack a thread with my first post.
How does one go about starting a new thread on this forum? I can see no way to do so. I’ve looked at a moderator’s profile and see no way to send a private message.
I have questions about a couple of the products I’m trialing but can find no way to post them.
Thank you.
Just search for a correct thread, all you need is in this one. Press the + at the bottom the side of the category you are in.
For private message right-click on a person’s icon and select message or create a message and add their name using a @ at the start of the entry for their forum name.
Nope. No + sign. Apparently because I’m a new user.
How long does one need to wait to be granted permissions to post topics?
You are a basic user so you can create a topic but not upload. The screen should look like this …
And no need for abuse or sarcasm just because you don’t know how to use the forum.
If not, what browser are you using?
I’m not able to create a new topic in the Video Enhance AI Discussion forum. The button is greyed out. I would post a cropped screen capture but the forum software won’t let me. I can create new topics elsewhere (button is not greyed out).
+1 for me. What criteria are there? I signed up on 21 Dec 20 and I still have no blue button or Plus button. I have bought 4 products, Surely this allows my account bona fides!
It would at least be nice to let people know what is happening and why, and when to expect an “upgrade”
Nick
Wup! Suddenly I just got basic rating.
Can someone please grant me access to make a topic
Seems odd that I registered an account and used it to purchase a license, but I cannot start a new topic? My account was valid enough to take my money. Seems like anyone who actually purchases a product should automatically be given access to start new topics. I really doubt spammers are going to spend hundreds of dollars to spam a forum.
I’m having the same problem. I registered an account to download a trial several days ago and then used the same account to log into the forums. I have a question about VEAI so would like to be able to post a new thread but do not see any button or way to do that (Chrome, Desktop, Mac). How do I get my account out of basic mode?
Part of the process here is to protect against spam, just raise a post in the Topaz Products category and one of the moderators will move it for you.
