Cannot install update

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered: I got a pop-up about an update, so I downloaded it and it downloaded successfully. I have a blue ‘Install update now’ button in the top right of my Topaz window, but it’s a dead press. No matter how many times I click it, nothing happens.
  2. Your system profile: macOS 15.4.1, Mac mini M1
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

2

Hi.

The link below from Ange at Topaz Support is probably the answer you’re looking for

Hope this helps

3

My app isn’t crashing.

4

In that case try a fresh Install here’s the link for both the Mac DMG and PKG

DMG
https://downloads.topazlabs.com/deploy/TopazVideoAI/6.1.3/TopazVideoAI-6.1.3.dmg

PKG
https://downloads.topazlabs.com/deploy/TopazVideoAI/6.1.3/TopazVideoAI-6.1.3.pkg

Hope this helps