XDCAM MXF not loading

I am trying to load a 1440x1080 30i MXF file from an XDCAM disc in order to uprez and deinterlace. It’s not loading, though I see MXF is a supported format.

Please advise.

Input #0, mxf, from ‘F:/XDCAM2012/10 year promo/C0001.MXF’:
Metadata:
operational_pattern_ul: 060e2b34.04010101.0d010201.01010900
uid : a62e1700-1660-05c1-01ec-080046020120
generation_uid : a62e1700-1660-05c2-01ec-080046020120
company_name : SONY
product_name : Opt
product_version : 1.20
product_uid : 060e2b34-0401-0103-0e06-012002030200
modification_date: 2012-03-30T14:04:48.000000Z
material_package_umid: 0x060A2B340101010501010D4313000000D42D17001660058008004602012001EC
timecode : 00:59:55;00
Duration: 00:00:06.47, start: 0.000000, bitrate: 4600 kb/s
Stream #0:0: Video: mpeg2video (Main), yuv420p(tv, bt709, top first), 1440x1080 [SAR 4:3 DAR 16:9], 29.97 fps, 29.97 tbr, 29.97 tbn
Metadata:
file_package_umid: 0x060A2B340101010501010D4313000000D52D17001660058008004602012001EC
Side data:
cpb: bitrate max/min/avg: 35000000/0/0 buffer size: 9781248 vbv_delay: N/A
Stream #0:1: Audio: pcm_s16le, 48000 Hz, 1 channels, s16, 768 kb/s
Metadata:
file_package_umid: 0x060A2B340101010501010D4313000000D52D17001660058008004602012001EC
Stream #0:2: Audio: pcm_s16le, 48000 Hz, 1 channels, s16, 768 kb/s
Metadata:
file_package_umid: 0x060A2B340101010501010D4313000000D52D17001660058008004602012001EC
Stream #0:3: Audio: pcm_s16le, 48000 Hz, 1 channels, s16, 768 kb/s
Metadata:
file_package_umid: 0x060A2B340101010501010D4313000000D52D17001660058008004602012001EC
Stream #0:4: Audio: pcm_s16le, 48000 Hz, 1 channels, s16, 768 kb/s
Metadata:
file_package_umid: 0x060A2B340101010501010D4313000000D52D17001660058008004602012001EC
2024-04-08 20-07-30.791 Thread: 32888 Info Determining start and end 0 194
2024-04-08 20-07-30.795 Thread: 32888 Info Determined start and end 0 194
2024-04-08 20-07-30.795 Thread: 32888 Info ~~~ Created video w/ filepath F:/XDCAM2012/10 year promo/C0001.MXF
2024-04-08 20-07-30.795 Thread: 32888 Info Trying to close the file “F:/XDCAM2012/10 year promo/C0001.MXF” true
2024-04-08 20-07-30.795 Thread: 32888 Info Closing the file “F:/XDCAM2012/10 year promo/C0001.MXF”
2024-04-08 20-07-30.796 Thread: 2672 Critical Unable to find preset in preset manager: Deinterlace footage and upscale to HD
2024-04-08 20-07-30.798 Thread: 2672 Critical Unable to find preset in preset manager: Deinterlace footage and upscale to HD
2024-04-08 20-07-30.801 Thread: 2672 Critical Unable to find preset in preset manager: Deinterlace footage and upscale to HD
2024-04-08 20-07-30.801 Thread: 2672 Critical Unable to find preset in preset manager: Deinterlace footage and upscale to HD
2024-04-08 20-07-42.144 Thread: 30724 Info Trying to open the file “F:/XDCAM2012/10 year promo/C0003.MXF” false
2024-04-08 20-07-42.316 Thread: 30724 Critical Unable to find video stream information in file “F:/XDCAM2012/10 year promo/C0003.MXF”
2024-04-08 20-07-42.316 Thread: 30724 Warning ===— Could not open reader at path: “F:/XDCAM2012/10 year promo/C0003.MXF” | 0x1b625fc6330 | false
2024-04-08 20-07-42.316 Thread: 30724 Info Trying to close the file “F:/XDCAM2012/10 year promo/C0003.MXF” false
2024-04-08 20-07-42.316 Thread: 30724 Critical Unable to open file at “F:/XDCAM2012/10 year promo/C0003.MXF”
2024-04-08 20-07-42.316 Thread: 2672 Critical Unable to load video F:/XDCAM2012/10 year promo/C0003.MXF Unable to open file at F:/XDCAM2012/10 year promo/C0003.MXF

MXF files are supported but there have been some issues with them at times. I would recommend converting the MXF to another format to bring into the app if it is not playing nicely with that file. If you continue to run into an issue with all of your MXF files, please open a ticket with support and send the full logs for review.

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