Windows network source files leave behind temporary file after export completes

Video AI Bugs and Issues
1

If you use a Windows network shared file as the source for Topaz Video AI, when you export the output and it finishes it leaves behind an extra temporary video file.

Example file path - \MACHINE\Folder\File.mp4

Will leave behind an extra file such as \MACHINE\Folder\File_35269235.mp4

1 Like
2

Can you pull the logs and send to the support team for investigation?

help@topazlabs.com

This is an older issue that was resolved and we will need to have the devs look back into this.

3

If you tell me how to grab a log, sure. I was going to say I’ve seen this going on since the dawn of time but never reported it because I rarely run into it since it’s only when I accidentally drag from a network share explorer window instead of my local explorer window that I have it happen. It finally annoyed me enough times today I guess to speak up lmao.

4

To gather logs

  • Select Help > Logging and make sure that there is a checkmark next to Logging.
  • ​Recreate the issue.
  • Help > Get Logs for Support and attach the zip file to your reply.

Here’s a video

Topazlabs Support
support@topazlabs.com

5

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