Windows 11 in-application update still fails

1 Click on Update available. Download will happen but will result in
following popup and termination of update:
Screenshot 2024-04-26 104425

Topaz Photo AI [v1.x.x] on [Windows/Mac]

There may be an issue with your in-app update option with Topaz Photo AI.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation.

Also, make sure no settings configuration in your Windows system could interfere.

Try using the following link to update: Topaz Photo AI | Windows Installer

Hi John,

I closed Wimdows 11 Firewall. I have no proxy or VPN here. I then
un-installed PhotoAI-3.0.0
and removed whatever traces I could find. (Nothing in registry) Then
re-installed from TopazPhotoAI-3.0.0.msi,
downloaded version 3.0.1 from your link. Launched 3.0.0 which resulted
in message. Started update
which gave me option; clicked on that and immediately got
same popup again about log directory :frowning:

I wound up installing 3.0.1 from the msi downloaded from your link as I
can not find how to upgrade from the link. I
checked preferences and nothing is blocked.

Henk Jamin


Please reach out to us at the following link:

Topaz Labs | Support Page

Or you can send us an email at Include a link to this thread so we can continue to assist you with this issue.