Why are threads automatically closed even if the issues raised haven't been resolved?

Hello TOPAZ Team,

Threads are closed two months after the last post, even though TOPAZ hasn’t been able to resolve the issue yet?

In my case, there are now at least two:

I would ask that you reconsider this procedure.

Best regards,
seifenchef

Agree it is ridiculous to close before resolution of the problem.

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The automatic thread closure on the forum is just a housekeeping setting and doesn’t reflect the status of the underlying bug reports on our end, those remain open and active internally regardless of what happens to the forum thread.

I’ve gone ahead and reopened both threads for you. If you have any further updates or information to add, feel free to do so directly in those threads.

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