When using Sharpen > Selection image rotates

When switching to Edit mask for Sharpen Enhancement, image switches from rotated cropped image to original uncropped image without rotation.



Topaz Photo AI [v2.4.2] on [Windows]

Would you mind please taking a screen recording of this behavior so I can see exactly what is happening with your workflow.

Loom is a great free application for this: Loom | Free Screen & Video Recording

https://www.loom.com/share/8ba5b5f20f7143e48bab7e1d650c1178

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

Or you can send us an email at help@topazlabs.com

Please include a link to this forum post so our team is all up to date with the information provided :slight_smile:

Am now using most current version. Problem is still present.

I have not been able to replicate this issue on my machine.

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

Have sent one of the files, but this happens to me all the time.

Windows Photo AI 3.0.1
R0856F021.NEF (19.3 MB)

ALso, note that it reverts to the original uncropped image when in mask mode.

1 Like

Thanks for sending in that information and screen recording.

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link from the above comments.

Please be sure to send me a note here to let me know you sent something.

Have uploaded dxdiag 240517.txt

Thanks for sending in that information.

I want to see if updating your GPU driver will resolve the problem, as there is a more up-to-date driver that has been released.

Please use the following link to update your driver: NVIDIA | GeForce RTX 4060 Ti | Studio Driver Update

After the update, let me know if you are still experiencing the problem.