When switching to Edit mask for Sharpen Enhancement, image switches from rotated cropped image to original uncropped image without rotation.
Topaz Photo AI [v2.4.2] on [Windows]
When switching to Edit mask for Sharpen Enhancement, image switches from rotated cropped image to original uncropped image without rotation.
Topaz Photo AI [v2.4.2] on [Windows]
Would you mind please taking a screen recording of this behavior so I can see exactly what is happening with your workflow.
Loom is a great free application for this: Loom | Free Screen & Video Recording
Let’s try updating you to the most recent version release to see if this resolves the issue.
Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.
Try using the appropriate OS system link to update:
If you are still experiencing problems, please reach out to us at the following link:
Or you can send us an email at help@topazlabs.com
Please include a link to this forum post so our team is all up to date with the information provided
Am now using most current version. Problem is still present.
I have not been able to replicate this issue on my machine.
Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:
You can securely submit your image(s) to my Dropbox using the link below.
Please be sure to send me a note to let me know you sent something.