Video Enhance v2.6.4

timothy.steinert · November 10, 2021, 9:38am

Event Log from the earlier failure(s). I am using VEAI 2.3.0 because I want to get my movie finished.

Log Name: Application
Source: Application Error
Date: 11/9/2021 2:45:04 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-0K6SCTP
Description:
Faulting application name: Topaz Video Enhance AI.exe, version: 2.6.0.0, time stamp: 0x618ae4fb
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x28ac
Faulting application start time: 0x01d7d5bb105a221d
Faulting application path: C:\Program Files\Topaz Labs LLC\Topaz Video Enhance AI\Topaz Video Enhance AI.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 45e4b2bd-067d-42f2-87f7-bcd4df8749a3
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

1000
0
2
100
0
0x80000000000000

16061

Application
DESKTOP-0K6SCTP

Topaz Video Enhance AI.exe
2.6.0.0
618ae4fb
ucrtbase.dll
10.0.19041.789
2bd748bf
c0000409
000000000007286e
28ac
01d7d5bb105a221d
C:\Program Files\Topaz Labs LLC\Topaz Video Enhance AI\Topaz Video Enhance AI.exe
C:\Windows\System32\ucrtbase.dll
45e4b2bd-067d-42f2-87f7-bcd4df8749a3

vargolsoft · November 10, 2021, 10:09am

HI, I have a video that crashes VEAI when attempting to load it when used on an Apple M1 running natively. It works fine it I force 2.6.0 to run via Rosetta.

I’ve created a 1 second clip from the same video using FFmpeg and -c copy and that falls over too. Unfortunately its a video that I do not have copyright too, just one I use for testing video apps.

Is there anything I can supply to Topaz to help resolve this issue.

dunmer2007 · November 10, 2021, 10:11am

Great, I still cannot go over 120 fps with this build no matter what version of Chronos I use, the ones that worked were the previous General release/Beta 2.5.0!

NOTE: It wasn’t Chronos as it was the program itself I believe…

EDIT: I’ll try using a different download setting/dir, maybe that might help!

EDIT2: No luck, still gimped…

mcooper455 · November 10, 2021, 12:20pm

Hi, I have found a bug in 2.6. When I open a 265 file encoded in nvidia h265 on my PC copy of the software it works fine, when I open it on the Mac M1 copy of the software I get this error message and a hard crash:

Translated Report (Full Report Below)

Process: Topaz Video Enhance AI [3342]
Path: /Applications/Topaz Video Enhance AI.app/Contents/MacOS/Topaz Video Enhance AI
Identifier: com.topazlabs.Topaz-Video-Enhance-AI
Version: 2.6.0 (2.6.0)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2021-11-10 12:04:25.7869 +0000
OS Version: macOS 12.0.1 (21A559)
Report Version: 12
Anonymous UUID: 643B7F8F-E97E-CB47-B826-DF5E135089B2

Time Awake Since Boot: 150000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000003544005a0
Exception Codes: 0x0000000000000001, 0x00000003544005a0
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [3342]

VM Region Info: 0x3544005a0 is not in any region. Bytes after previous region: 4198565281 Bytes before following region: 53347351136
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
unused shlib __TEXT 256a18000-259ff0000 [ 53.8M] r–/r-- SM=COW … this process
—> GAP OF 0xd66010000 BYTES
commpage (reserved) fc0000000-1000000000 [ 1.0G] —/— SM=NUL …(unallocated)

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libswscale.5.dylib 0x1019b17fc 0x1019ac000 + 22524
1 libswscale.5.dylib 0x1019b0b80 0x1019ac000 + 19328
2 libvideoIO.1.dylib 0x10114eb94 .omp_outlined. + 544
3 libomp.dylib 0x101082f5c __kmp_invoke_microtask + 156
4 ??? 0x0 ???
5 ??? 0x700 ???
6 ??? 0x16f1ea588 ???

Thread 1:
0 libsystem_pthread.dylib 0x1a311c2bc start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x1a311c2bc start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x1a311c2bc start_wqthread + 0

Thread 4:: QQmlThread
0 libsystem_kernel.dylib 0x1a30edad0 poll + 8
1 QtCore 0x102272f04 qt_safe_poll(pollfd*, unsigned int, timespec const*) + 436
2 QtCore 0x102274724 QEventDispatcherUNIX::processEvents(QFlagsQEventLoop::ProcessEventsFlag) + 976
3 QtCore 0x102211a08 QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 524
4 QtCore 0x102060188 QThread::exec() + 136
5 QtQml 0x10291a070 0x1026ac000 + 2547824
6 QtCore 0x102061120 0x102040000 + 135456
7 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
8 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 5:: QThread
0 libsystem_kernel.dylib 0x1a30edad0 poll + 8
1 QtCore 0x102272f04 qt_safe_poll(pollfd*, unsigned int, timespec const*) + 436
2 QtCore 0x102274724 QEventDispatcherUNIX::processEvents(QFlagsQEventLoop::ProcessEventsFlag) + 976
3 QtCore 0x102211a08 QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 524
4 QtCore 0x102060188 QThread::exec() + 136
5 QtCore 0x102061120 0x102040000 + 135456
6 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
7 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 6:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x1a30e5954 mach_msg_trap + 8
1 libsystem_kernel.dylib 0x1a30e5d00 mach_msg + 76
2 CoreFoundation 0x1a31ece38 __CFRunLoopServiceMachPort + 372
3 CoreFoundation 0x1a31eb2f0 __CFRunLoopRun + 1212
4 CoreFoundation 0x1a31ea694 CFRunLoopRunSpecific + 600
5 AppKit 0x1a5eacc24 _NSEventThread + 196
6 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
7 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 7:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x1a30efd38 __select + 8
1 CoreFoundation 0x1a3217294 __CFSocketManager + 648
2 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
3 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 8:: Qt bearer thread
0 libsystem_kernel.dylib 0x1a30edad0 poll + 8
1 QtCore 0x102272de8 qt_safe_poll(pollfd*, unsigned int, timespec const*) + 152
2 QtCore 0x102274724 QEventDispatcherUNIX::processEvents(QFlagsQEventLoop::ProcessEventsFlag) + 976
3 QtCore 0x102211a08 QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 524
4 QtCore 0x102060188 QThread::exec() + 136
5 QtCore 0x102061120 0x102040000 + 135456
6 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
7 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 9:: Thread (pooled)
0 libsystem_kernel.dylib 0x1a30e90c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1a3121ab4 _pthread_cond_wait + 1228
2 QtCore 0x102069548 0x102040000 + 169288
3 QtCore 0x102069200 0x102040000 + 168448
4 QtCore 0x102069150 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 104
5 QtCore 0x1020656d8 0x102040000 + 153304
6 QtCore 0x102061120 0x102040000 + 135456
7 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
8 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 10:: Thread (pooled)
0 libsystem_kernel.dylib 0x1a30e90c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1a3121ab4 _pthread_cond_wait + 1228
2 QtCore 0x102069548 0x102040000 + 169288
3 QtCore 0x102069200 0x102040000 + 168448
4 QtCore 0x102069150 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 104
5 QtCore 0x1020656d8 0x102040000 + 153304
6 QtCore 0x102061120 0x102040000 + 135456
7 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
8 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 11:: Thread (pooled)
0 libsystem_kernel.dylib 0x1a30e90c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1a3121ab4 _pthread_cond_wait + 1228
2 QtCore 0x102069548 0x102040000 + 169288
3 QtCore 0x102069200 0x102040000 + 168448
4 QtCore 0x102069150 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 104
5 QtCore 0x1020656d8 0x102040000 + 153304
6 QtCore 0x102061120 0x102040000 + 135456
7 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
8 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 12:: Thread (pooled)
0 libsystem_kernel.dylib 0x1a30e90c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1a3121ab4 _pthread_cond_wait + 1228
2 QtCore 0x102069548 0x102040000 + 169288
3 QtCore 0x102069200 0x102040000 + 168448
4 QtCore 0x102069150 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 104
5 QtCore 0x1020656d8 0x102040000 + 153304
6 QtCore 0x102061120 0x102040000 + 135456
7 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
8 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 13:: Thread (pooled)
0 libsystem_kernel.dylib 0x1a30e90c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1a3121ab4 _pthread_cond_wait + 1228
2 QtCore 0x102069548 0x102040000 + 169288
3 QtCore 0x102069200 0x102040000 + 168448
4 QtCore 0x102069150 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 104
5 QtCore 0x1020656d8 0x102040000 + 153304
6 QtCore 0x102061120 0x102040000 + 135456
7 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
8 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 14:: Thread (pooled)
0 libsystem_kernel.dylib 0x1a30e90c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1a3121ab4 _pthread_cond_wait + 1228
2 QtCore 0x102069548 0x102040000 + 169288
3 QtCore 0x102069200 0x102040000 + 168448
4 QtCore 0x102069150 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 104
5 QtCore 0x1020656d8 0x102040000 + 153304
6 QtCore 0x102061120 0x102040000 + 135456
7 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
8 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 15:: Thread (pooled)
0 libsystem_kernel.dylib 0x1a30e90c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1a3121ab4 _pthread_cond_wait + 1228
2 QtCore 0x102069548 0x102040000 + 169288
3 QtCore 0x102069200 0x102040000 + 168448
4 QtCore 0x102069150 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 104
5 QtCore 0x1020656d8 0x102040000 + 153304
6 QtCore 0x102061120 0x102040000 + 135456
7 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
8 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 16:: Thread (pooled)
0 libsystem_kernel.dylib 0x1a30e90c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1a3121ab4 _pthread_cond_wait + 1228
2 QtCore 0x102069548 0x102040000 + 169288
3 QtCore 0x102069200 0x102040000 + 168448
4 QtCore 0x102069150 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 104
5 QtCore 0x1020656d8 0x102040000 + 153304
6 QtCore 0x102061120 0x102040000 + 135456
7 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
8 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 17:: QNetworkAccessManager thread
0 libsystem_kernel.dylib 0x1a30edad0 poll + 8
1 QtCore 0x102272de8 qt_safe_poll(pollfd*, unsigned int, timespec const*) + 152
2 QtCore 0x102274724 QEventDispatcherUNIX::processEvents(QFlagsQEventLoop::ProcessEventsFlag) + 976
3 QtCore 0x102211a08 QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 524
4 QtCore 0x102060188 QThread::exec() + 136
5 QtCore 0x102061120 0x102040000 + 135456
6 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
7 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 18:: Thread (pooled)
0 libsystem_kernel.dylib 0x1a30e90c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1a3121ab4 _pthread_cond_wait + 1228
2 QtCore 0x102069548 0x102040000 + 169288
3 QtCore 0x102069200 0x102040000 + 168448
4 QtCore 0x102069150 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 104
5 QtCore 0x1020656d8 0x102040000 + 153304
6 QtCore 0x102061120 0x102040000 + 135456
7 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
8 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 19:
0 libsystem_pthread.dylib 0x1a311c2bc start_wqthread + 0

Thread 20:
0 libsystem_pthread.dylib 0x1a311c2bc start_wqthread + 0

Thread 21:
0 libsystem_pthread.dylib 0x1a311c2bc start_wqthread + 0

Thread 22:
0 libsystem_pthread.dylib 0x1a311c2bc start_wqthread + 0

Thread 23:: CVDisplayLink
0 libsystem_kernel.dylib 0x1a30e90c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1a3121ae0 _pthread_cond_wait + 1272
2 CoreVideo 0x1aa742aa4 CVDisplayLink::waitUntil(unsigned long long) + 276
3 CoreVideo 0x1aa741f48 CVDisplayLink::runIOThread() + 488
4 libsystem_pthread.dylib 0x1a31214ec _pthread_start + 148
5 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 24:
0 libavcodec.58.dylib 0x108eb1990 0x108afc000 + 3889552
1 ??? 0x4da0 ???
2 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 25:
0 libsystem_kernel.dylib 0x1a30e90c0 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1a3121ab4 _pthread_cond_wait + 1228
2 libavcodec.58.dylib 0x10904a0f8 0x108afc000 + 5562616
3 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 26:
0 libavcodec.58.dylib 0x108e85b8c 0x108afc000 + 3709836
1 libavcodec.58.dylib 0x108e58178 0x108afc000 + 3522936
2 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 27:
0 libavcodec.58.dylib 0x108e83748 0x108afc000 + 3700552
1 libavcodec.58.dylib 0x108e40c58 0x108afc000 + 3427416
2 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 28:
0 libavcodec.58.dylib 0x108e3fe14 0x108afc000 + 3423764
1 ??? 0x20 ???
2 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 29:
0 libavcodec.58.dylib 0x108e85c84 0x108afc000 + 3710084
1 ??? 0x33 ???
2 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 30:
0 libavcodec.58.dylib 0x108e3b4cc 0x108afc000 + 3405004
1 libavcodec.58.dylib 0x108e597c8 0x108afc000 + 3528648
2 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 31:
0 libavcodec.58.dylib 0x108e88da0 0x108afc000 + 3722656
1 ??? 0x14a8e01f1 ???
2 libsystem_pthread.dylib 0x1a311c2d0 thread_start + 8

Thread 32:
0 libsystem_kernel.dylib 0x1a30e5a5c swtch_pri + 8
1 libsystem_pthread.dylib 0x1a311e390 cthread_yield + 20
2 libomp.dylib 0x101059760 kmp_flag_64<false, true>::wait(kmp_info*, int, void*) + 1672
3 libomp.dylib 0x1010567fc __kmp_hyper_barrier_release(barrier_type, kmp_info*, int, int, int, void*) + 144
4 libomp.dylib 0x101055634 __kmp_barrier + 1388
5 libomp.dylib 0x1010348c8 __kmpc_barrier + 340
6 libvideoIO.1.dylib 0x10114eca8 .omp_outlined. + 820
7 libomp.dylib 0x101082f5c __kmp_invoke_microtask + 156
8 ??? 0x9 ???
9 ??? 0x0 ???
10 ??? 0x200 ???
11 ??? 0x726854207265 ???

Thread 33:
0 libsystem_kernel.dylib 0x1a30e5a5c swtch_pri + 8
1 libsystem_pthread.dylib 0x1a311e390 cthread_yield + 20
2 libomp.dylib 0x101059760 kmp_flag_64<false, true>::wait(kmp_info*, int, void*) + 1672
3 libomp.dylib 0x1010567fc __kmp_hyper_barrier_release(barrier_type, kmp_info*, int, int, int, void*) + 144
4 libomp.dylib 0x101055634 __kmp_barrier + 1388
5 libomp.dylib 0x1010348c8 __kmpc_barrier + 340
6 libvideoIO.1.dylib 0x10114eca8 .omp_outlined. + 820
7 libomp.dylib 0x101082f5c __kmp_invoke_microtask + 156
8 ??? 0xa ???
9 ??? 0x0 ???
10 ??? 0x200 ???
11 ??? 0x726854207265 ???

Thread 34:
0 libsystem_kernel.dylib 0x1a30e5a5c swtch_pri + 8
1 libsystem_pthread.dylib 0x1a311e390 cthread_yield + 20
2 libomp.dylib 0x101059760 kmp_flag_64<false, true>::wait(kmp_info*, int, void*) + 1672
3 libomp.dylib 0x1010567fc __kmp_hyper_barrier_release(barrier_type, kmp_info*, int, int, int, void*) + 144
4 libomp.dylib 0x101055634 __kmp_barrier + 1388
5 libomp.dylib 0x1010348c8 __kmpc_barrier + 340
6 libvideoIO.1.dylib 0x10114eca8 .omp_outlined. + 820
7 libomp.dylib 0x101082f5c __kmp_invoke_microtask + 156
8 ??? 0xb ???
9 ??? 0x0 ???
10 ??? 0x200 ???
11 ??? 0x726854207265 ???

Thread 35:
0 libsystem_kernel.dylib 0x1a30e5a5c swtch_pri + 8
1 libsystem_pthread.dylib 0x1a311e390 cthread_yield + 20
2 libomp.dylib 0x101059760 kmp_flag_64<false, true>::wait(kmp_info*, int, void*) + 1672
3 libomp.dylib 0x1010567fc __kmp_hyper_barrier_release(barrier_type, kmp_info*, int, int, int, void*) + 144
4 libomp.dylib 0x101055634 __kmp_barrier + 1388
5 libomp.dylib 0x1010348c8 __kmpc_barrier + 340
6 libvideoIO.1.dylib 0x10114eca8 .omp_outlined. + 820
7 libomp.dylib 0x101082f5c __kmp_invoke_microtask + 156
8 ??? 0xc ???
9 ??? 0x0 ???
10 ??? 0x200 ???
11 ??? 0x726854207265 ???

Thread 36:
0 libsystem_kernel.dylib 0x1a30e5a5c swtch_pri + 8
1 libsystem_pthread.dylib 0x1a311e390 cthread_yield + 20
2 libomp.dylib 0x101059760 kmp_flag_64<false, true>::wait(kmp_info*, int, void*) + 1672
3 libomp.dylib 0x1010567fc __kmp_hyper_barrier_release(barrier_type, kmp_info*, int, int, int, void*) + 144
4 libomp.dylib 0x101055634 __kmp_barrier + 1388
5 libomp.dylib 0x1010348c8 __kmpc_barrier + 340
6 libvideoIO.1.dylib 0x10114eca8 .omp_outlined. + 820
7 libomp.dylib 0x101082f5c __kmp_invoke_microtask + 156
8 ??? 0xd ???
9 ??? 0x0 ???
10 ??? 0x200 ???
11 ??? 0x726854207265 ???

Thread 37:
0 libsystem_kernel.dylib 0x1a30e5a5c swtch_pri + 8
1 libsystem_pthread.dylib 0x1a311e390 cthread_yield + 20
2 libomp.dylib 0x101059760 kmp_flag_64<false, true>::wait(kmp_info*, int, void*) + 1672
3 libomp.dylib 0x1010567fc __kmp_hyper_barrier_release(barrier_type, kmp_info*, int, int, int, void*) + 144
4 libomp.dylib 0x101055634 __kmp_barrier + 1388
5 libomp.dylib 0x1010348c8 __kmpc_barrier + 340
6 libvideoIO.1.dylib 0x10114eca8 .omp_outlined. + 820
7 libomp.dylib 0x101082f5c __kmp_invoke_microtask + 156
8 ??? 0xe ???
9 ??? 0x0 ???
10 ??? 0x200 ???
11 ??? 0x726854207265 ???

Thread 38:
0 libsystem_kernel.dylib 0x1a30e5a5c swtch_pri + 8
1 libsystem_pthread.dylib 0x1a311e390 cthread_yield + 20
2 libomp.dylib 0x101059760 kmp_flag_64<false, true>::wait(kmp_info*, int, void*) + 1672
3 libomp.dylib 0x1010567fc __kmp_hyper_barrier_release(barrier_type, kmp_info*, int, int, int, void*) + 144
4 libomp.dylib 0x101055634 __kmp_barrier + 1388
5 libomp.dylib 0x1010348c8 __kmpc_barrier + 340
6 libvideoIO.1.dylib 0x10114eca8 .omp_outlined. + 820
7 libomp.dylib 0x101082f5c __kmp_invoke_microtask + 156
8 ??? 0xf ???
9 ??? 0x0 ???
10 ??? 0x200 ???
11 ??? 0x726854207265 ???

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x00000000000002e0 x1: 0x000000000000023e x2: 0x0000000154499700 x3: 0x0000000000000000
x4: 0x00000003544005a0 x5: 0x00000000fffffff0 x6: 0x0000000154465570 x7: 0x00000000fffffff8
x8: 0x00000000000002e0 x9: 0x0000000000000240 x10: 0x0000000000002543 x11: 0x00000000fffffe90
x12: 0x000000015447e900 x13: 0x000000015447ea70 x14: 0x00000000fffffff8 x15: 0x0000000000000001
x16: 0x00000000fffffff8 x17: 0x00000000fffffff8 x18: 0x000000014032b940 x19: 0x0000000151ad8000
x20: 0x0000000000000240 x21: 0x0000000000000240 x22: 0x0000000000000000 x23: 0x0000000136b4f910
x24: 0x0000000136b4f8d0 x25: 0x0000000151ae4e30 x26: 0x0000000151ae1ca0 x27: 0x0000000000000240
x28: 0x0000000000000001 fp: 0x000000016f1e9fe0 lr: 0x00000001019b0b80
sp: 0x000000016f1e9cb0 pc: 0x00000001019b17fc cpsr: 0x20000000
far: 0x00000003544005a0 esr: 0x92000006 (Data Abort) byte read Translation fault

Binary Images:
0x1019ac000 - 0x101a33fff libswscale.5.dylib () <285a9d8b-fbc4-331c-b5d4-d1083bfdbdf9> /Applications/Topaz Video Enhance AI.app/Contents/Frameworks/libswscale.5.dylib
0x101138000 - 0x101197fff libvideoIO.1.dylib () <25a172fe-29a6-36b7-a566-718de466b295> /Applications/Topaz Video Enhance AI.app/Contents/Frameworks/libvideoIO.1.dylib
0x101028000 - 0x10108bfff libomp.dylib () <1561ec54-d8a1-327f-8013-f2dff37fc159> /Applications/Topaz Video Enhance AI.app/Contents/Frameworks/libomp.dylib
0x0 - 0xffffffffffffffff ??? () <00000000-0000-0000-0000-000000000000> ???
0x1a311a000 - 0x1a3126fff libsystem_pthread.dylib () <4786e19a-9312-38e6-80ef-9c1394548118> /usr/lib/system/libsystem_pthread.dylib
0x1a30e4000 - 0x1a3119fff libsystem_kernel.dylib () /usr/lib/system/libsystem_kernel.dylib
0x102040000 - 0x102517fff org.qt-project.QtCore (5.15) <468b90a4-b90e-3cd4-8776-fc35f4779afa> /Applications/Topaz Video Enhance AI.app/Contents/Frameworks/QtCore.framework/Versions/5/QtCore
0x1026ac000 - 0x1029affff org.qt-project.QtQml (5.15) <8e0927c2-ef0b-32e0-8a25-c8c62bf1dfe1> /Applications/Topaz Video Enhance AI.app/Contents/Frameworks/QtQml.framework/Versions/5/QtQml
0x1a3168000 - 0x1a36abfff com.apple.CoreFoundation (6.9) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x1a5cfe000 - 0x1a6baffff com.apple.AppKit (6.9) <518f4e68-c324-320f-9d7f-85c224eae972> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x1aa740000 - 0x1aa79bfff com.apple.CoreVideo (1.8) <0a5486b6-072c-36ad-bf48-7248e5039ecb> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x108afc000 - 0x109e8bfff libavcodec.58.dylib (*) <89c8c11f-32bb-3ef0-80a9-ae70d71db86b> /Applications/Topaz Video Enhance AI.app/Contents/Frameworks/libavcodec.58.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)
Writable regions: Total=669.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=669.9M(100%)
                            VIRTUAL   REGION 
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 1
CG backing stores 3840K 4
CG image 48K 1
ColorSync 512K 25
CoreAnimation 192K 8
CoreGraphics 32K 2
CoreUI image data 704K 5
Dispatch continuations 64.0M 1
Foundation 16K 1
JS VM Gigacage 20.0M 5
JS VM Isolated Heap 6400K 6
Kernel Alloc Once 32K 1
MALLOC 419.5M 140
MALLOC guard page 192K 10
MALLOC_MEDIUM (reserved) 56.0M 1 reserved VM address space (unallocated)
OpenGL GLSL 256K 3
STACK GUARD 56.6M 39
Stack 88.1M 39
VM_ALLOCATE 1.0G 65
__AUTH 2228K 231
__AUTH_CONST 14.1M 405
__DATA 24.2M 468
__DATA_CONST 17.7M 473
__DATA_DIRTY 1427K 168
__FONT_DATA 4K 1
__GLSLBUILTINS 5176K 1
__LINKEDIT 583.0M 68
__OBJC_CONST 2671K 201
__OBJC_RO 81.8M 1
__OBJC_RW 3088K 1
__TEXT 419.7M 489
__UNICODE 588K 1
dyld private memory 1024K 1
mapped file 480.7M 232
shared memory 880K 16
=========== ======= =======
TOTAL 3.3G 3117
TOTAL, minus reserved VM space 3.2G 3117

vargolsoft · November 10, 2021, 1:43pm

That crash report looks similar to the one I get, but mine’s a H264 video, not my file so I’ve got no idea what encoder was used.

Input #0, mov,mp4,m4a,3gp,3g2,mj2, from ‘crash_veai.mp4’:
Metadata:
major_brand : isom
minor_version : 512
compatible_brands: isomiso2avc1mp41
encoder : Lavf58.76.100
Duration: 00:00:01.04, start: 0.000000, bitrate: 7857 kb/s
Stream #0:0(eng): Video: h264 (Main) (avc1 / 0x31637661), yuv420p(tv, bt709), 2538x1080 [SAR 1:1 DAR 47:20], 7537 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 48k tbc (default)
Metadata:
handler_name : ?Mainconcept Video Media Handler
vendor_id : [0][0][0][0]
Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 317 kb/s (default)
Metadata:
handler_name : #Mainconcept MP4 Sound Media Handler
vendor_id : [0][0][0][0]

suraj · November 10, 2021, 1:52pm

Switch to the rosetta2 version of the app, by right clicking → get info and check open with Rosetta. You should be able to load the video now.

joachim.ehrhardt · November 10, 2021, 1:55pm

Congratulation to the dev Team! 2.6 installed w/o any problem. Performance and results have improved compared to 2.4.
Up to now I processed to videos
– upscaled 200% wmv 1920x1080 to mp4 4k UHD 3840x2160 with Proteus FT v3
– preset 400% slow motion mp4 1280x720 (AI model chronos slomo neither v2 nor v1 did work!!!)
– upscaled the slomo 300% to 4k UHD.
Both videos were prcessed in parallel w/o problem:
AMD Ryzen 5 PRO 4650G, M1.2 1GB: CPU 7%,
VRAM 32GB: 12%
NVIDIA 1650 GPU: 96-100% (RAM 2.8/4GB)

Once you’ll have fixed the chronos issue I’ll be completly satisfied!

jphilip-649517 · November 10, 2021, 2:08pm

I should have seen that at the beta stage but Artemis aliased & moired v10 [model I never use] keeps coming back and displayed in the models list after each new launch when I have disabled it in the model manager menu.

jam7000 · November 10, 2021, 2:11pm

Great news all around TY!

drk · November 10, 2021, 2:22pm

Im really annoyed.
I had 2.4.0 working fine, then i was flagged about an update.
I run the update, everythiing is fine

Now when i have updated the program tells me i have to pay to extend my upgrade period

Please explain to me, why exactly do you tell me to update if my licence has already expired? Why don’t you tell me this PRIOR TO UPGRADE?

Now i have to “downgrade” and lord knows what kind of issues will pop up. There was already problems in 2.4.0 because even though my licence had expired the new models were being downloaded, but none of these new models were functional in 2.4.0 rendering that application useless.

Topaz… you really have to look over your business model, you cannot promote an update then after i update then you tell me i have to pay.
You also shouldn’t push updates of models to clients using the older version incompatable with the new models when their licence has EXPIRED.

Jesus christ, this is so annoying.

drk · November 10, 2021, 2:29pm

I can’t do anything other then laugh, this is the message i get when i downgrade to the licence i already own, read the message!

Yep, it tells me i own 2.4.0 but my licence is only good for 2.4.0 so i have to pay, LOL guys…

Viscerous · November 10, 2021, 2:29pm

The estimates were still completely wrong when uninstalling and installing the new version, so I uninstalled it again and also cleared everything in ProgramData, AppData Local and Roaming, and also cleared the registry, then installed it again.

This fixed both the estimates and Chronos resulting in completely different length videos despite running 100% speed, so quite happy to see that. On the other hand, maybe there needs to be something to ensure deprecated files/configs are properly cleaned prior to an upgrade.

EDIT: That said, Chronos still results in slightly different length files which is fairly annoying to deal with.
EDIT2: It seems to be two frames shorter per clip in my scenario which at least seems consistent. I’m guessing it’s the first and last frame as they can’t be interpolated and there’s no repeat frames.

drk · November 10, 2021, 2:44pm

Now i try to remove all the models that are only compatable with the new version, but everytime i restart the program they come back

As you can see i deselect the new models, then i press “update model versions” , then i close the program and open it again, and all the models are back.

I obviously don’t want my 2.4.0 version clogged with half of the models crashing my program because they are not compatable with this version. Why am i seeing models that are not even compatable with my version of ai video enhance?

johnnystar · November 10, 2021, 3:11pm

Suraj, I would really appreciate .json files for the new models, you have my email, right?

joachim.ehrhardt · November 10, 2021, 3:15pm

When I implented the upgrade to 2.6 it said I have to bay. But when I entered my account evra thing was ok. Therefore check your account.

mark40511 · November 10, 2021, 3:19pm

Windows 10 here. I’m assuming by clean install you mean first uninstalling the old version then downloading/installing the new version? Anyway, this is how I always do it for the most part. I don’t have any problems but I’m noticing the exact same render times for the model I’m using… Should I adjust something in preferences? Thanks

mcooper455 · November 10, 2021, 3:50pm

Windows version running flawlessly for me 2.6. Mac M1 has a few teething issues, to be expected in the first native version. Not quite ready for prime time in my opinion, but should be great by 2.7 once the little bugs are worked out!

jcolas · November 10, 2021, 4:07pm

V2.6.0 feels more reactive and the installation is way leaner!
(on a 16" M1 Pro MacBook Pro).
Thanks!

Zero performance improvement on this M1 Pro MacBook Pro though : still .32 frames/second to upscale 576p to 4K using Artemis HQ.
This is not a surprise since, according to Activity Monitor, neither CPU nor GPU were (or are) close to maxed out. (try using Handbrake, another video processing app, and see all cores work at 100%)

However, the same issue as before makes Topaz Video Enhancer AI practically unusable: the app stops working if the screen is password protected !!!
I have never seen such a thing - it is absolutely unthinkable for me to leave my Mac unattended (for example at night when I sleep) open for anyone to look into.
And there is no reason for such a behavior.
Also, it appears that the app has a NICE value of +19, which is almost the lowest possible priority (+20 is lowest priority, -20 is highest priority, 0 is default)

I am guessing that if this is not even correctly done, there are a lot of performance opportunities on the Mac app.

So, although I’d love to use the app to upscale a lot of old videos, I cannot have it work at night because for that I currently need to totally disable the security of my Mac.

It’s insane to have such an innovative app, just badly configured.

Please spend the few hours necessary to properly configure the Mac app, so that is does not get to sleep when the screen is password locked (display on or off). QOS classes are used to handle app/thread priority on macOS and are well documented.

Thanks in advance - the Mac app just needs a bit of love to be great!

LowFlight · November 10, 2021, 5:55pm

In batch mode, ETA stuck at 0 when the second video begins to process. Appears not to reset when the next video begins to process for some reason. FPS work fine.

FWIW - I’m not seeing any FPS improvement with Artemis High Quality (v12), at 4K from 720p original. That’s with 2080 Ti Founders Edition.

lee.keels · November 10, 2021, 6:47pm

Just uninstalling isn’t enough. It leaves junk in multiple folders and the registry. It all needs to be cleaned.